Not all WC orders/product changes logged

  • I run a small WooCommerce store and I have found Activity Log to be useful for tracking inventory. However, I note that not all orders are logged.

    For example, these are two consecutive Event 9105 for the same product:

    The stock quantity of the product?Cats We Meet Along the Way?was changed to?17?due to a purchase.
    Product ID:?30667
    Product SKU:?9781913101596
    User name:?***
    Order name:?#0
    Product status:?published
    Previous quantity:?18

    The stock quantity of the product?Cats We Meet Along the Way?was changed to?20?due to a purchase.
    Product ID:?30667
    Product SKU:?9781913101596
    User name:?***
    Order name:?#0
    Product status:?published
    Previous quantity:?0

    The lower entry reflects our restocking of the product, but there were two sales of the product, reducing the quantity to 18, before the most recent sale was logged again. I have checked with other products and they seem to work for the most part. What might have caused the logger to skip the two other orders?

    • This topic was modified 1 year, 7 months ago by fongmh.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support robertabela

    (@robert681)

    Thank you for using our plugin @fongmh. I am glad to read that you find it useful.

    In regards to your issue, there are quite a few things that could affect this. Do you have any third party software or processes that could be changing the stock quantity?

    It is also important to know that the plugin uses different event IDs to report different changes. For example, if the stock has changed because of a purchase, it uses event ID 9105. It uses event ID 9106 when the change is done automatically, via a third party system, and it uses event ID 9019 for when a user manually changes the stock quantity.

    Can you please check your activity log and confirm if any of the above are reported? Please refer to the list of event IDs in the WordPress activity log for a complete list of event IDs and the changes they represent.

    Looking forward to hearing from you.

    Thread Starter fongmh

    (@fongmh)

    I’ve checked the other events and done keyword searches on both the product names and SKU, but the two transactions were not logged anywhere. If this helps, searching the product name and/or SKU yields the two entries in my original post.

    Plugin Support robertabela

    (@robert681)

    Thank you for your response.

    Unfortunately it is impossible to determine what could have happened offhand. To better understand and troubleshoot this we will need to learn about your setup, all the plugins you use (related to WooCommerce), all the possible ways that product stock quantities are changed etc.

    If you’d like us to help you further please send us an email with as much detail as possible at [email protected] – please do not share technical details here.

    Also, keep an eye on the log and try to see if this was a one off case or there is a pattern – maybe this happens on specific products only, or when the stock is updated in a certain way / via a certain software.

    Looking forward to hearing from you.

Viewing 3 replies - 1 through 3 (of 3 total)
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