Not all the products are synced in Google merchant

Hello @kryolanksa!

Thanks for reaching out!

In Google listing some of the items as not synced to google merchant.
I checked and did not find any missing data, these items were available previous month.
This happened when we got the message from google diagnostic that items getting expired end of the august.

I understand that you are having an issue with some products not syncing to Google Merchant Center.

As mentioned in the GMC resource page here, there are two reasons why your product may be expiring as you described above:

1. You haven’t updated your product data in the last 30 days.

2. You’re using the expiration date expiration_date attribute in your product data.

If any of the above apply to you, please take remedial action as suggested in the resource and see if it addresses your issue.

Let us know how it turns out. Thanks!

• This reply was modified 2 years, 6 months ago by Tamirat B. (a11n).
• This reply was modified 2 years, 6 months ago by Tamirat B. (a11n).

Hi,

We did update and that’s how we got synced items, i said that not all the items, but some items only.

There is no option to set the expiration date in Google Listings & Ads option.

Right now the issue is not about syncing or expiring.
“In Google listing some of the items as not synced to google merchant”
Thanks,

Hi @kryolanksa

We did update and that’s how we got synced items, i said that not all the items, but some items only.

Can you please provide more details on what items were not synched? Do you find any differences between unsynced items and synched items?

Right now the issue is not about syncing or expiring.
“In Google listing some of the items as not synced to google merchant”

Thank you for clarifying the issue here.

I’d like to understand your site properly, can you please share your System Status Report, that will help us further troubleshoot.

You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

Furthermore, please share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available)

Hi,
Please find below system report which you requested:

### WordPress Environment ###

WordPress address (URL): https://kryolansaudi.com
Site address (URL): https://kryolansaudi.com
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: ? 6.0.1 - There is a newer version of WordPress available (6.0.2)
WP Multisite: –
WP Memory Limit: 3 GB
WP Debug Mode: –
WP Cron: –
Language: ar
External object cache: ?

### Server Environment ###

Server Info: Apache/2.4.51 (Debian)
PHP Version: 7.4.30
PHP Post Max Size: 2 GB
PHP Time Limit: 1800
PHP Max Input Vars: 10000
cURL Version: 7.64.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.20-MariaDB-1:10.4.20+maria~buster-log
Max Upload Size: 2 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.0
WC Database Prefix: wp_
Total Database Size: 170.01MB
Database Data Size: 115.10MB
Database Index Size: 54.91MB
wp_woocommerce_sessions: Data: 15.02MB + Index: 0.19MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 1.52MB + Index: 0.20MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 5.52MB + Index: 4.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 2.30MB + Index: 1.19MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 2.41MB + Index: 0.50MB + Engine InnoDB
wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_aiowps_debug_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_events: Data: 0.30MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_failed_logins: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_activity: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_login_lockdown: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bv_ip_store: Data: 0.27MB + Index: 0.22MB + Engine InnoDB
wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_gla_merchant_issues: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
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wp_hmwp_blocked_ips: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_icl_translate: Data: 5.52MB + Index: 0.39MB + Engine InnoDB
wp_icl_translate_job: Data: 0.27MB + Index: 0.09MB + Engine InnoDB
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wp_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_downloads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_icl_translation_status: Data: 6.52MB + Index: 0.20MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 10.31MB + Index: 0.59MB + Engine InnoDB
wp_postmeta: Data: 30.56MB + Index: 21.05MB + Engine InnoDB
wp_posts: Data: 6.52MB + Index: 4.03MB + Engine InnoDB
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wp_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_term_relationships: Data: 0.41MB + Index: 0.22MB + Engine InnoDB
wp_term_taxonomy: Data: 0.19MB + Index: 0.25MB + Engine InnoDB
wp_usermeta: Data: 2.48MB + Index: 2.98MB + Engine InnoDB
wp_users: Data: 0.14MB + Index: 0.08MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.42MB + Index: 0.45MB + Engine InnoDB
wp_wc_order_stats: Data: 0.19MB + Index: 0.22MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 1.38MB + Index: 1.39MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.31MB + Index: 0.56MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_hyperpay_mada_saving_cards: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_saving_cards: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlists: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_woodmart_wishlist_products: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_action_history: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_addons: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_yith_wapo_blocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_indexable: Data: 5.52MB + Index: 4.53MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.31MB + Index: 0.47MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.23MB + Index: 0.20MB + Engine InnoDB
wp_ywdpd_exclusion_list_table: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 8190
cms_block: 64
custom_css: 1
customize_changeset: 11
mc4wp-form: 1
nav_menu_item: 116
oembed_cache: 2
page: 37
post: 9
product: 599
product_variation: 1981
revision: 90
shop_coupon: 2
shop_order: 1682
uso_shipping: 3
woo_mb_template: 20
woodmart_sidebar: 2
woodmart_slide: 45
wp_global_styles: 1
wpcf7_contact_form: 14
yaymail_template: 11
ywdpd_discount: 68

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

Mada for Hyperpay Payment Gateway for WooCommerce: by Hyperpay Team – 1.6
Hyperpay Payment Gateway plugin for WooCommerce: by Hyperpay Team – 1.6
Classic Editor: by WordPress Contributors – 1.6.2
Classic Widgets: by WordPress Contributors – 0.3
File Manager Advanced: by modalweb – 4.1.5
Flexible Shipping: by Octolize – 4.13.3
Google Listings and Ads: by WooCommerce – 2.0.1
Jetpack: by Automattic – 11.1.2
WPBakery Page Builder: by Michael M - WPBakery.com – 6.9.0
Loco Translate: by Tim Whitlock – 2.6.2
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 4.78
Slider Revolution: by ThemePunch – 6.5.24
WPML Multilingual CMS: by OnTheGoSystems – 4.5.8
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.14

WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2
WooCommerce: by Automattic – 6.7.0 (update to version 6.8.2 is available)
Woodmart Core: by  – 1.0.34
WPML String Translation: by OnTheGoSystems – 3.2.1
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.6

Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.6
YayMail - WooCommerce Email Customizer: by YayCommerce – 3.0.1
YITH WooCommerce Dynamic Pricing and Discounts Premium: by YITH – 3.9.0
YITH WooCommerce Minimum Maximum Quantity Premium: by YITH – 1.20.0

### Inactive Plugins (15) ###

ApplePay for Hyperpay Payment Gateway for WooCommerce: by Hyperpay Team – 1.6
Contact Form 7: by Takayuki Miyoshi – 5.5.6.1
CTX Feed: by WebAppick – 4.4.58
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.5.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC): by WebToffee – 2.2.2
Product Feed PRO for WooCommerce: by AdTribes.io – 11.7.3
Safe SVG: by 10up – 2.0.1
Site Kit by Google: by Google – 1.79.1
States, Cities, and Places for WooCommerce: by Kingsley Ochu – 1.3.2
STCPay for Hyperpay Payment Gateway for WooCommerce: by Hyperpay Team – 1.6
User Role Editor: by Vladimir Garagulya – 4.63
WPML Media: by OnTheGoSystems – 2.7.0
YITH WooCommerce Product Add-ons & Extra Options Premium: by YITH – 2.7.0
Yoast SEO: by Team Yoast – 18.6

### Dropin Plugins (1) ###

object-cache.php: Object Cache Pro (Drop-in)

### Must Use Plugins (2) ###

Object Cache Pro (MU): by Rhubarb Group – 1.15.2
SSO: by Garth Mortensen
Mike Hansen – 0.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: SAR (?.?)
Currency Position: left
Thousand Separator: 
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #6 - /shop/
Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #9111 - /return-policy/

### Theme ###

Name: Woodmart Child
Version: 1.0.0
Author URL: https://xtemos.com
Child Theme: ?
Parent Theme Name: Woodmart
Parent Theme Version: 6.5.4
Parent Theme Author URL: https://www.roayahost.com
WooCommerce Support: ?

### Templates ###

Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-08-02 12:16:26 +03:00
Options: ?
Notes: 88
Onboarding: completed

### Action Scheduler ###

Complete: 916
Oldest: 2022-08-05 03:01:06 +0000
Newest: 2022-09-05 03:00:10 +0000

Failed: 1,871
Oldest: 2021-09-07 12:32:55 +0000
Newest: 2022-08-31 12:10:20 +0000

Pending: 5
Oldest: 2022-09-05 10:27:00 +0000
Newest: 2022-09-06 03:00:00 +0000

### Status report information ###

Generated at: 2022-09-05 08:39:38 +03:00

Fatal logs :
2022-08-31T10:55:51+00:00 CRITICAL Out of memory (allocated 31457280) (tried to allocate 20480 bytes) ?? /mnt/data/home/778822.cloudwaysapps.com/sebpczcter/public_html/wp-includes/pomo/mo.php ?? ????? 323

2022-08-31T10:55:56+00:00 CRITICAL Out of memory (allocated 54525952) (tried to allocate 20480 bytes) ?? /mnt/data/home/778822.cloudwaysapps.com/sebpczcter/public_html/wp-includes/functions.php ?? ????? 6914

Hi @kryolanksa

Thank you for providing the System Status Report.

WC Version: 6.7.0
WC Database Version: 6.4.0
WP Version: ? 6.0.1 - There is a newer version of WordPress available (6.0.2)

As a first step, please update the WooCommerce core and database as well as WordPress to the latest versions.

As for the error logs, this is a memory limit error – it looks like your host/site has a 30MB limit. We recommend a minimum of 256MB, and more if possible. The product synchronization process is fairly resource-intensive and raising that limit should resolve your errors.

Let us know how it goes!

Hi,

We did the update and eliminated the memory limits.

Now, please guide me how to disable Expiring attribute in google merchant for API.

” You’re using the expiration date expiration_date attribute in your product data.”

Thanks,

Hi there! ??

We did the update and eliminated the memory limits.

This is great, thanks for updating us on it.

Now, please guide me how to disable Expiring attribute in google merchant for API.

Feel free to learn more about it in the related Google document, linked below:
https://support.google.com/merchants/answer/6324499

Additionally, one can find troubleshooting documentation here:
https://support.google.com/merchants/answer/188476?hl=en&ref_topic=7288019

I hope that helps, otherwise let us know ??

he was asking that, by default all products will expire after 30 days, you can provide an update on setting custom attributes allowes to set expiry date for product

that’s the answer what he was expecting

• This reply was modified 2 years, 1 month ago by mcubes.

Hi,

Thanks for your message.

Assuming that some changes are made to products, Google listings and Ads automatically syncs product changes to GMC, also, you can “Sync All Products with Google Merchant Center” by navigating to example/wp-admin/admin.php?page=connection-test-admin-page (Making sure to replace example.com with your own domain).

The button is at the bottom of the page. After some time, product listings will be updated for GMC.

Kind regards.