Not All Subscribers Getting Emails

  • I have an email subscription list of 760 people that are subscribed. The problem is that only 500+ are getting the weekly email sent to them for some reason.

    I have tried to fix this but cannot find how to do it.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @bartmissions,

    Thank you for reaching out! We’re happy to support you.

    This issue usually occurs when the selected list in the campaign doesn’t include all the contacts. Could you please check if the list you’ve added to the weekly email campaign contains the 760 contacts you’re expecting?

    Looking forward to your confirmation.

    Thread Starter Kevin Bart

    (@bartmissions)

    Thanks for your response.

    There are 763 subscribed, and all are on the correct list.

    Here are the number of emails sent the last few weeks:

    Sept. 3 – 521

    Aug. 27 – 529

    Aug. 20 – 526

    Aug. 13 – 528

    Aug. 6 – 530

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @bartmissions,

    That’s strange! If all contacts are in the listas subscribed and the list is selected in the campaign, the emails should be triggered. There might be another issue causing this. We’ll need more information to debug the problem on your site, as we can’t replicate it on our end.

    Please reach out to our private support channel for further assistance from here. Be sure to mention this thread URL when contacting us. We’ll continue the communication there.

    Looking forward to your email.

    Thanks a lot!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @bartmissions ,
    Hope you’re doing great.

    I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

    Thank you!
    Have a great day ahead.

Viewing 4 replies - 1 through 4 (of 4 total)
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