not all sub tabs are shown

  • Resolved ghina1

    (@ghina1)


    2 years, 7 months ago

    Hello,

    when I log in to the dashboard and hover over “HubSpot” only 2 sub-tabs appears which are
    – user Guides
    – settings

    when are the other tabs like ( Reporting, contact, list, forms, live chat, Email, settings, upgrade) ???

    they are not showing

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support harthur90

    (@harthur90)

    Hi @ghina1 , Thanks for your message

    The other tab options require 3rd party cookies to be enabled.

    Can you double check to see if you have them enabled?

    Best regards

    Thread Starter ghina1

    (@ghina1)

    @harthur90 how can I check that please?? from where?

    Plugin Support harthur90

    (@harthur90)

    * Go to settings of your browser
    * Select Privacy and Security

    If you have “Block 3rd party cookies” or a “Custom rule” you may want to change for Allow all cookies

    Thread Starter ghina1

    (@ghina1)

    @harthur90 you are right, I am using Incognito windows, and when I checked settings -> Privacy and Security
    the option “Block third-party cookies in Incognito” was enabled that’s why I was unable to see the other sub-tabs.

    I have browsed the website using the normal browser window and all tabs are shown now.

    Thank you so much for the quick support, much appreciated.

    Plugin Support harthur90

    (@harthur90)

    Thanks @ghina1 , I’ll mark this as resolved

    If you are enjoying the plugin and have a minute to spare, would mean a lot to us if you could leave a review.

Viewing 5 replies - 1 through 5 (of 5 total)
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