Not all sent mails are recorded

  • Resolved oralaborastudio

    (@oralaborastudio)


    2 months, 3 weeks ago

    Hi, I would like to know why some sent emails are not shown in WP Mail Logging even though I know they are sent and they are in the WP Mail SMTP log.

    For example, this WP Mail Logging screenshot does not show 2 emails from a sale in the online store (one to me and one to the customer) that do appear in WP Mail SMTP.

    WP Mail Logging screenshot
    https://i.imgur.com/JF2g7xH.jpeg

    WP Mail SMTP screenshot
    https://i.imgur.com/ebW4vip.jpeg

    I would like to fix this so I can access the mails sent to customers and check that the layout and content of the mails are correct. With WP Mail SMTP I can only access the log, not the content of the mail.

    The emails are sent from Woocommerce and YayMail.

    WP Mail Logging version is 1.12.0, WP Mail SMTP version is 3.11.0.

    Thanks!!

Viewing 1 replies (of 1 total)
  • Plugin Support Nukak Asanansi

    (@nasanansi)

    Hi @oralaborastudio,

    Thank you for reaching out, and I’m so sorry for the delay in getting back to you.

    When we’ve seen this issue in the past, there could be a number of reasons why this happens. Below are some of the possible causes that you can look into to begin troubleshooting from:

    1. Update Plugins and WordPress: Ensure that all your plugins and your WordPress installation are up to date. This can resolve any compatibility issues that might be causing the issue.
    2. Increase Memory Limit: Insufficient memory allocated to your WordPress can also impact plugins’ functionality. Please check this guide on how to increase your WordPress memory limit. If you’re not comfortable making this change yourself, please contact your hosting provider for assistance in increasing the PHP memory limit.
    3. Check for Plugin Conflicts: Plugin conflicts can also cause this, especially other mailer plugins. Temporarily deactivate other plugins, especially those that handle emails or intensive tasks, and test if WP Mail Logging then records all emails. If it does, reactivate each plugin one by one to identify the culprit.
    4. Review Server Logs: Look into your server error logs through your hosting dashboard or ask your host for help. This can reveal underlying issues that aren’t immediately apparent.

    I hope these suggestions help resolve the issue.

    Thanks ??

Viewing 1 replies (of 1 total)
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