Not All Pre-Orders Being Sent

  • Resolved hagentertainment

    (@hagentertainment)


    2 years, 3 months ago

    I had the pre-order plugin running for a few days but I have since removed it. I received 4 separate emails from Woocommerce that there have been 4 orders for my store. However, I look at my Woocommerce orders on the back in and it only shows 2 of the orders. The other 2 orders didn’t get stored at all and they were for the same products. Also, when I disabled the plugin, it cancelled the 2 orders that were showing and I fear that it emailed the customers that their orders were cancelled.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Kleinmann

    (@kleinmannbrightvessel)

    Hello @hagentertainment,
    I hope you are well

    We have also replied to your other request,

    Don’t worry, when you deactivate the plugin, the orders that were pre-ordered are not cancelled, but are not displayed because WooCommerce cannot recognize the “Pre ordered” status by itself.

    If you re-activate the plugin, the pre-ordered orders will appear !

    Regarding your other email problem, please contact us at our official website so that we can better help you: https://brightplugins.com/support/

    – Best Regards

    Plugin Author Kleinmann

    (@kleinmannbrightvessel)

    Hello !

    As we haven’t received a response, I’ll mark this as resolved. Feel free to open
    a new topic, if you continue encountering issues or reopen this topic; we’d be
    happy to assist.

    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
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