Not all orders come trough
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Hi guys,
So i found out that not ALL date is coming trough in analytics. Some orders do, some don’t.
I also have Google Tag manager plugin, but Woocomm integration is switched off.
The sale that didn’t come trough was from tuesday march 1st, it was a product with a LearnDash course attached to it. However this should be an issue since other orders with learndash courses DID come trough. I dodn’t work with a redirect or anything.What could be the issue here?
The page I need help with: [log in to see the link]
Viewing 12 replies - 1 through 12 (of 12 total)
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I also have Google Tag manager plugin, but Woocomm integration is switched off.
Sorry, this isn’t clear. Are you saying that you have both Google Tag manage the plugin and WooCommerce Google Analytics plugins together and both are enabled? Could you elaborate a bit on this setup so that we understand this better and help you further
I’d like to understand more about your setup.
Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.
Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.
Once you do that, you can paste the Gist link here in your reply.`
Hi Saravan,
I have both plugins, but:
Google tag manager –> WooCommerce is DISABLED.
Your plugin: enabled.Some orders come trough, some don’t. Hopefully i did this correct:
Some orders come trough, some don’t. Hopefully i did this correct:
You did, cheers.
I have both plugins, but:
Google tag manager –> WooCommerce is DISABLED.Your system status report lists it as active: https://d.pr/i/HVYaw5
The sale that didn’t come trough was from tuesday march 1st, it was a product with a LearnDash course attached to it. However this should be an issue since other orders with learndash courses DID come trough.
WooCommerce attempts to log any fatal errors. You can find these under WooCommerce > Status >> Logs (click on the tab). After clicking on the logs tab examine the dropdown on the right for any “fatal-errors” entry. Is there an entry from March 1st? If yes, what does it say?
Kind regards,
Hi,
Yes, both plugings are enabled, but the wooCommerce integration is SWITCHED OFF in the Google Tag manager plugin. Otherwise they would bug each other.There is a log from march 1st, (and more dates!) see here:
2022-03-01T12:54:18+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => 73840cff226255868937da5d48bd4aea [Date] => mrt 1, 2022 @ 12:54 [URL] => https://oas.monkeydata.com/api/eshop/webhook/woocommerce/created/77329 [Duration] => 1.174 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.created [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => created [X-WC-Webhook-Signature] => tNiANE2gchGF31UVaWGQkbohGE8F1eBOPoeN4dt71So= [X-WC-Webhook-ID] => 9 [X-WC-Webhook-Delivery-ID] => 73840cff226255868937da5d48bd4aea ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [content-type] => application/json [vary] => Accept-Encoding [cache-control] => no-cache, private [date] => Tue, 01 Mar 2022 12:54:18 GMT [content-encoding] => gzip [x-envoy-upstream-service-time] => 40 [content-security-policy] => default-src https: [referrer-policy] => no-referrer-when-downgrade [strict-transport-security] => max-age=31536000 [x-backend-service] => all [x-content-type-options] => nosniff [x-robots-tag] => noindex [x-xss-protection] => 1; mode=block [server] => istio-envoy ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T12:54:18+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => 4c9906f96aac6e0360387ea4eaa7389e [Date] => mrt 1, 2022 @ 12:54 [URL] => https://wh.e-boekhouden.nl/api/shops/woocommerce/webhook/0224d025-6333-459e-b5c4-b509f8399f7e [Duration] => 0.09797 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.created [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => created [X-WC-Webhook-Signature] => 9bUdU9RVvUnk1TqZG0dTyP/lq8lghbAlXEiDH0FhyAM= [X-WC-Webhook-ID] => 7 [X-WC-Webhook-Delivery-ID] => 4c9906f96aac6e0360387ea4eaa7389e ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [cache-control] => no-store, must-revalidate, no-cache, max-age=0 [pragma] => no-cache [expires] => 0 [server] => EBSrv [date] => Tue, 01 Mar 2022 12:54:18 GMT [strict-transport-security] => max-age=31536000;includeSubDomains;preload ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T12:54:19+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => fb54000b23a6dc68e990baf435674588 [Date] => mrt 1, 2022 @ 12:54 [URL] => https://wh.e-boekhouden.nl/api/shops/woocommerce/webhook/0224d025-6333-459e-b5c4-b509f8399f7e [Duration] => 0.10471 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.created [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => created [X-WC-Webhook-Signature] => 9bUdU9RVvUnk1TqZG0dTyP/lq8lghbAlXEiDH0FhyAM= [X-WC-Webhook-ID] => 3 [X-WC-Webhook-Delivery-ID] => fb54000b23a6dc68e990baf435674588 ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [cache-control] => no-store, must-revalidate, no-cache, max-age=0 [pragma] => no-cache [expires] => 0 [server] => EBSrv [date] => Tue, 01 Mar 2022 12:54:18 GMT [strict-transport-security] => max-age=31536000;includeSubDomains;preload ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T12:54:19+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => 07b2234e8b050596a68141b597782723 [Date] => mrt 1, 2022 @ 12:54 [URL] => https://oas.monkeydata.com/api/eshop/webhook/woocommerce/updated/77329 [Duration] => 0.15142 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.updated [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => updated [X-WC-Webhook-Signature] => tNiANE2gchGF31UVaWGQkbohGE8F1eBOPoeN4dt71So= [X-WC-Webhook-ID] => 10 [X-WC-Webhook-Delivery-ID] => 07b2234e8b050596a68141b597782723 ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [content-type] => application/json [vary] => Accept-Encoding [cache-control] => no-cache, private [date] => Tue, 01 Mar 2022 12:54:18 GMT [content-encoding] => gzip [x-envoy-upstream-service-time] => 42 [content-security-policy] => default-src https: [referrer-policy] => no-referrer-when-downgrade [strict-transport-security] => max-age=31536000 [x-backend-service] => all [x-content-type-options] => nosniff [x-robots-tag] => noindex [x-xss-protection] => 1; mode=block [server] => istio-envoy ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T12:54:19+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => 912dcdaf7fc89d0713a9695ee552663d [Date] => mrt 1, 2022 @ 12:54 [URL] => https://wh.e-boekhouden.nl/api/shops/woocommerce/webhook/0224d025-6333-459e-b5c4-b509f8399f7e [Duration] => 0.08988 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.updated [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => updated [X-WC-Webhook-Signature] => 9bUdU9RVvUnk1TqZG0dTyP/lq8lghbAlXEiDH0FhyAM= [X-WC-Webhook-ID] => 8 [X-WC-Webhook-Delivery-ID] => 912dcdaf7fc89d0713a9695ee552663d ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [cache-control] => no-store, must-revalidate, no-cache, max-age=0 [pragma] => no-cache [expires] => 0 [server] => EBSrv [date] => Tue, 01 Mar 2022 12:54:19 GMT [strict-transport-security] => max-age=31536000;includeSubDomains;preload ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T12:54:19+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => a317a83b2d690b15ae3e4651e77da350 [Date] => mrt 1, 2022 @ 12:54 [URL] => https://wh.e-boekhouden.nl/api/shops/woocommerce/webhook/0224d025-6333-459e-b5c4-b509f8399f7e [Duration] => 0.08776 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.updated [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => updated [X-WC-Webhook-Signature] => 9bUdU9RVvUnk1TqZG0dTyP/lq8lghbAlXEiDH0FhyAM= [X-WC-Webhook-ID] => 4 [X-WC-Webhook-Delivery-ID] => a317a83b2d690b15ae3e4651e77da350 ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [cache-control] => no-store, must-revalidate, no-cache, max-age=0 [pragma] => no-cache [expires] => 0 [server] => EBSrv [date] => Tue, 01 Mar 2022 12:54:19 GMT [strict-transport-security] => max-age=31536000;includeSubDomains;preload ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T12:54:19+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => 07b2234e8b050596a68141b597782723 [Date] => mrt 1, 2022 @ 12:54 [URL] => https://oas.monkeydata.com/api/eshop/webhook/woocommerce/updated/77329 [Duration] => 0.14692 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.updated [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => updated [X-WC-Webhook-Signature] => YvsXHRH2FYAXRtA7Z6XstiODa0w3Wgt1L3k6Da1wt6E= [X-WC-Webhook-ID] => 10 [X-WC-Webhook-Delivery-ID] => 07b2234e8b050596a68141b597782723 ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [content-type] => application/json [vary] => Accept-Encoding [cache-control] => no-cache, private [date] => Tue, 01 Mar 2022 12:54:19 GMT [content-encoding] => gzip [x-envoy-upstream-service-time] => 34 [content-security-policy] => default-src https: [referrer-policy] => no-referrer-when-downgrade [strict-transport-security] => max-age=31536000 [x-backend-service] => all [x-content-type-options] => nosniff [x-robots-tag] => noindex [x-xss-protection] => 1; mode=block [server] => istio-envoy ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T12:54:19+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => 912dcdaf7fc89d0713a9695ee552663d [Date] => mrt 1, 2022 @ 12:54 [URL] => https://wh.e-boekhouden.nl/api/shops/woocommerce/webhook/0224d025-6333-459e-b5c4-b509f8399f7e [Duration] => 0.07191 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.updated [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => updated [X-WC-Webhook-Signature] => vNwo23lvy6kS6ymjxPciJRxUQtgtEKHre+5v4C/jXPU= [X-WC-Webhook-ID] => 8 [X-WC-Webhook-Delivery-ID] => 912dcdaf7fc89d0713a9695ee552663d ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [cache-control] => no-store, must-revalidate, no-cache, max-age=0 [pragma] => no-cache [expires] => 0 [server] => EBSrv [date] => Tue, 01 Mar 2022 12:54:19 GMT [strict-transport-security] => max-age=31536000;includeSubDomains;preload ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T18:58:31+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => 782bd8846f15ef1536d529818166788b [Date] => mrt 1, 2022 @ 18:58 [URL] => https://wh.e-boekhouden.nl/api/shops/woocommerce/webhook/0224d025-6333-459e-b5c4-b509f8399f7e [Duration] => 0.68802 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => customer.created [X-WC-Webhook-Resource] => customer [X-WC-Webhook-Event] => created [X-WC-Webhook-Signature] => juDqkhvnOO+mUfgg2Z5NzliTpSIi9zcyMDsL03sJ0VQ= [X-WC-Webhook-ID] => 5 [X-WC-Webhook-Delivery-ID] => 782bd8846f15ef1536d529818166788b ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [cache-control] => no-store, must-revalidate, no-cache, max-age=0 [pragma] => no-cache [expires] => 0 [server] => EBSrv [date] => Tue, 01 Mar 2022 18:58:30 GMT [strict-transport-security] => max-age=31536000;includeSubDomains;preload ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T18:58:31+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => f8026a7624f00090e1e65037b67cd91a [Date] => mrt 1, 2022 @ 18:58 [URL] => https://wh.e-boekhouden.nl/api/shops/woocommerce/webhook/0224d025-6333-459e-b5c4-b509f8399f7e [Duration] => 0.05587 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => customer.updated [X-WC-Webhook-Resource] => customer [X-WC-Webhook-Event] => updated [X-WC-Webhook-Signature] => juDqkhvnOO+mUfgg2Z5NzliTpSIi9zcyMDsL03sJ0VQ= [X-WC-Webhook-ID] => 6 [X-WC-Webhook-Delivery-ID] => f8026a7624f00090e1e65037b67cd91a ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [cache-control] => no-store, must-revalidate, no-cache, max-age=0 [pragma] => no-cache [expires] => 0 [server] => EBSrv [date] => Tue, 01 Mar 2022 18:58:30 GMT [strict-transport-security] => max-age=31536000;includeSubDomains;preload ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T18:58:31+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => 2d1ff274885968954b0bd14001df4023 [Date] => mrt 1, 2022 @ 18:58 [URL] => https://oas.monkeydata.com/api/eshop/webhook/woocommerce/created/77329 [Duration] => 0.13473 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.created [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => created [X-WC-Webhook-Signature] => miSYIxxdiI7Hu1EnzSoUgTXS/go5LhqloyGvpEfk9j4= [X-WC-Webhook-ID] => 9 [X-WC-Webhook-Delivery-ID] => 2d1ff274885968954b0bd14001df4023 ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [content-type] => application/json [vary] => Accept-Encoding [cache-control] => no-cache, private [date] => Tue, 01 Mar 2022 18:58:30 GMT [content-encoding] => gzip [x-envoy-upstream-service-time] => 40 [content-security-policy] => default-src https: [referrer-policy] => no-referrer-when-downgrade [strict-transport-security] => max-age=31536000 [x-backend-service] => all [x-content-type-options] => nosniff [x-robots-tag] => noindex [x-xss-protection] => 1; mode=block [server] => istio-envoy ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T18:58:31+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => bb569a5a5256c3a758361d74c043855b [Date] => mrt 1, 2022 @ 18:58 [URL] => https://wh.e-boekhouden.nl/api/shops/woocommerce/webhook/0224d025-6333-459e-b5c4-b509f8399f7e [Duration] => 0.06924 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.created [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => created [X-WC-Webhook-Signature] => WmmEL/yt5ItrzWJ6q9mMteza3T2OTgbSwJnnfldaebI= [X-WC-Webhook-ID] => 7 [X-WC-Webhook-Delivery-ID] => bb569a5a5256c3a758361d74c043855b ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [cache-control] => no-store, must-revalidate, no-cache, max-age=0 [pragma] => no-cache [expires] => 0 [server] => EBSrv [date] => Tue, 01 Mar 2022 18:58:30 GMT [strict-transport-security] => max-age=31536000;includeSubDomains;preload ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T18:58:31+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => accd5fd107a9865bb0714aba1cf1dac6 [Date] => mrt 1, 2022 @ 18:58 [URL] => https://wh.e-boekhouden.nl/api/shops/woocommerce/webhook/0224d025-6333-459e-b5c4-b509f8399f7e [Duration] => 0.06862 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.created [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => created [X-WC-Webhook-Signature] => WmmEL/yt5ItrzWJ6q9mMteza3T2OTgbSwJnnfldaebI= [X-WC-Webhook-ID] => 3 [X-WC-Webhook-Delivery-ID] => accd5fd107a9865bb0714aba1cf1dac6 ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [cache-control] => no-store, must-revalidate, no-cache, max-age=0 [pragma] => no-cache [expires] => 0 [server] => EBSrv [date] => Tue, 01 Mar 2022 18:58:31 GMT [strict-transport-security] => max-age=31536000;includeSubDomains;preload ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T18:58:31+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => dd09a3edd6be655eba7063008bdc21da [Date] => mrt 1, 2022 @ 18:58 [URL] => https://oas.monkeydata.com/api/eshop/webhook/woocommerce/updated/77329 [Duration] => 0.11948 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.updated [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => updated [X-WC-Webhook-Signature] => miSYIxxdiI7Hu1EnzSoUgTXS/go5LhqloyGvpEfk9j4= [X-WC-Webhook-ID] => 10 [X-WC-Webhook-Delivery-ID] => dd09a3edd6be655eba7063008bdc21da ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [content-type] => application/json [vary] => Accept-Encoding [cache-control] => no-cache, private [date] => Tue, 01 Mar 2022 18:58:31 GMT [content-encoding] => gzip [x-envoy-upstream-service-time] => 41 [content-security-policy] => default-src https: [referrer-policy] => no-referrer-when-downgrade [strict-transport-security] => max-age=31536000 [x-backend-service] => all [x-content-type-options] => nosniff [x-robots-tag] => noindex [x-xss-protection] => 1; mode=block [server] => istio-envoy ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T18:58:31+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => d2c7a7f6fbc099c093955f4ca2a05197 [Date] => mrt 1, 2022 @ 18:58 [URL] => https://wh.e-boekhouden.nl/api/shops/woocommerce/webhook/0224d025-6333-459e-b5c4-b509f8399f7e [Duration] => 0.09455 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.updated [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => updated [X-WC-Webhook-Signature] => WmmEL/yt5ItrzWJ6q9mMteza3T2OTgbSwJnnfldaebI= [X-WC-Webhook-ID] => 8 [X-WC-Webhook-Delivery-ID] => d2c7a7f6fbc099c093955f4ca2a05197 ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [cache-control] => no-store, must-revalidate, no-cache, max-age=0 [pragma] => no-cache [expires] => 0 [server] => EBSrv [date] => Tue, 01 Mar 2022 18:58:31 GMT [strict-transport-security] => max-age=31536000;includeSubDomains;preload ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T18:58:31+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => c865848f42ef552419af073c52dba2ee [Date] => mrt 1, 2022 @ 18:58 [URL] => https://wh.e-boekhouden.nl/api/shops/woocommerce/webhook/0224d025-6333-459e-b5c4-b509f8399f7e [Duration] => 0.08248 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.updated [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => updated [X-WC-Webhook-Signature] => WmmEL/yt5ItrzWJ6q9mMteza3T2OTgbSwJnnfldaebI= [X-WC-Webhook-ID] => 4 [X-WC-Webhook-Delivery-ID] => c865848f42ef552419af073c52dba2ee ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [cache-control] => no-store, must-revalidate, no-cache, max-age=0 [pragma] => no-cache [expires] => 0 [server] => EBSrv [date] => Tue, 01 Mar 2022 18:58:31 GMT [strict-transport-security] => max-age=31536000;includeSubDomains;preload ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T19:00:19+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => 6e90b91e4e27cf1eb57a3ad3f4ccaf2c [Date] => mrt 1, 2022 @ 19:00 [URL] => https://oas.monkeydata.com/api/eshop/webhook/woocommerce/updated/77329 [Duration] => 0.6713 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.updated [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => updated [X-WC-Webhook-Signature] => 7uW2P0UhUHz+r3p/ki4mKjVHQSNlfUswq8RtQralJb4= [X-WC-Webhook-ID] => 10 [X-WC-Webhook-Delivery-ID] => 6e90b91e4e27cf1eb57a3ad3f4ccaf2c ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [content-type] => application/json [vary] => Accept-Encoding [cache-control] => no-cache, private [date] => Tue, 01 Mar 2022 19:00:19 GMT [content-encoding] => gzip [x-envoy-upstream-service-time] => 43 [content-security-policy] => default-src https: [referrer-policy] => no-referrer-when-downgrade [strict-transport-security] => max-age=31536000 [x-backend-service] => all [x-content-type-options] => nosniff [x-robots-tag] => noindex [x-xss-protection] => 1; mode=block [server] => istio-envoy ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T19:00:19+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => d5deed398c23de0d3ba25767c2bb5324 [Date] => mrt 1, 2022 @ 19:00 [URL] => https://wh.e-boekhouden.nl/api/shops/woocommerce/webhook/0224d025-6333-459e-b5c4-b509f8399f7e [Duration] => 0.07606 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.updated [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => updated [X-WC-Webhook-Signature] => vAZvbFcSNdTBOUqj2ZknftlLhxQiiAkhBAUpsav6j4w= [X-WC-Webhook-ID] => 8 [X-WC-Webhook-Delivery-ID] => d5deed398c23de0d3ba25767c2bb5324 ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [cache-control] => no-store, must-revalidate, no-cache, max-age=0 [pragma] => no-cache [expires] => 0 [server] => EBSrv [date] => Tue, 01 Mar 2022 19:00:18 GMT [strict-transport-security] => max-age=31536000;includeSubDomains;preload ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T19:00:19+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => a4ce9a706c1d9fc77a9e6956d191c02d [Date] => mrt 1, 2022 @ 19:00 [URL] => https://wh.e-boekhouden.nl/api/shops/woocommerce/webhook/0224d025-6333-459e-b5c4-b509f8399f7e [Duration] => 0.06639 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => order.updated [X-WC-Webhook-Resource] => order [X-WC-Webhook-Event] => updated [X-WC-Webhook-Signature] => vAZvbFcSNdTBOUqj2ZknftlLhxQiiAkhBAUpsav6j4w= [X-WC-Webhook-ID] => 4 [X-WC-Webhook-Delivery-ID] => a4ce9a706c1d9fc77a9e6956d191c02d ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [cache-control] => no-store, must-revalidate, no-cache, max-age=0 [pragma] => no-cache [expires] => 0 [server] => EBSrv [date] => Tue, 01 Mar 2022 19:00:18 GMT [strict-transport-security] => max-age=31536000;includeSubDomains;preload ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) ) 2022-03-01T19:00:19+00:00 INFO Array ( [Webhook Delivery] => Array ( [Delivery ID] => a1c7de158feb585a84f3224b90aa0d9e [Date] => mrt 1, 2022 @ 19:00 [URL] => https://wh.e-boekhouden.nl/api/shops/woocommerce/webhook/0224d025-6333-459e-b5c4-b509f8399f7e [Duration] => 0.05755 [Request] => Array ( [Method] => POST [Headers] => Array ( [User-Agent] => WooCommerce/6.2.1 Hookshot (WordPress/5.9.1) [Content-Type] => application/json [X-WC-Webhook-Source] => https://www.hartvoorwijn.nl/ [X-WC-Webhook-Topic] => customer.updated [X-WC-Webhook-Resource] => customer [X-WC-Webhook-Event] => updated [X-WC-Webhook-Signature] => IG8KIV9O60TkmrhzWwjGFDv8ghE7ttbQzIBgAser2P8= [X-WC-Webhook-ID] => 6 [X-WC-Webhook-Delivery-ID] => a1c7de158feb585a84f3224b90aa0d9e ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. [Response] => Array ( [Code] => 200 [Message] => OK [Headers] => Requests_Utility_CaseInsensitiveDictionary Object ( [data:protected] => Array ( [cache-control] => no-store, must-revalidate, no-cache, max-age=0 [pragma] => no-cache [expires] => 0 [server] => EBSrv [date] => Tue, 01 Mar 2022 19:00:18 GMT [strict-transport-security] => max-age=31536000;includeSubDomains;preload ) ) [Body] => Webhook body is not logged unless WP_DEBUG mode is turned on. This is to avoid the storing of personal data in the logs. ) ) )Hello? Anybody?
Hi again,
Thanks for the webhooks log. All communication in there looks ok. There is nothing indicating an error.
WooCommerce attempts to log any fatal errors. You can find these under WooCommerce > Status >> Logs (click on the tab – same location as the webhooks error log). After clicking on the logs tab examine the dropdown on the right for any “fatal-errors” entry.
Is there fatal error log?
Kind regards,
Yes there was, see below. what does this mean?
2022-03-01T08:13:10+00:00 CRITICAL Uncaught Error: Call to undefined method WC_Product_Course::get_variation_attributes() in /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-content/plugins/swatchly/includes/Admin/Product_Metabox.php:92 Stack trace: #0 /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-content/plugins/swatchly/includes/ajax-actions.php(86): Swatchly\Admin\Product_Metabox::metabox_panel_inner_html(8651) #1 /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-includes/class-wp-hook.php(307): swatchly_ajax_reload_metabox_panel('') #2 /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters('', Array) #3 /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-includes/plugin.php(474): WP_Hook->do_action(Array) #4 /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-admin/admin-ajax.php(187): do_action('wp_ajax_swatchl...') #5 {main} thrown in /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-content/plugins/swatchly/includes/Admin/Product_Metabox.php op de lijn 92 2022-03-01T08:26:16+00:00 CRITICAL require_once(): Failed opening required '/var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-admin/includes/file.php' (include_path='.:/opt/plesk/php/7.4/share/pear') in /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-admin/includes/admin.php op de lijn 29 2022-03-01T19:21:52+00:00 CRITICAL Uncaught Error: Class 'LD_REST_Groups_Leaders_Controller_V1' not found in /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-content/plugins/sfwd-lms/includes/rest-api/v1/class-ld-rest-groups-controller.php:127 Stack trace: #0 /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-content/plugins/sfwd-lms/includes/rest-api/class-ld-rest-api.php(223): LD_REST_Groups_Controller_V1->register_routes() #1 /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-includes/class-wp-hook.php(307): LearnDash_REST_API->rest_api_init(Object(WP_REST_Server)) #2 /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #3 /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-includes/plugin.php(474): WP_Hook->do_action(Array) #4 /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-includes/rest-api.php(553): do_action('rest_api_init', Object(WP_REST_Server)) #5 /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-includes/rest-api.php(379): rest_get_server() #6 /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-includes/class-wp-hook in /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-content/plugins/sfwd-lms/includes/rest-api/v1/class-ld-rest-groups-controller.php op de lijn 127 2022-03-01T21:25:51+00:00 CRITICAL require(): Failed opening required '/var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/API/SettingOptions.php' (include_path='.:/opt/plesk/php/7.4/share/pear') in /var/www/vhosts/hartvoorwijn.nl/httpdocs/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-php-autoloader.php op de lijn 87Thank you for that error log! Taking a look, there are three errors related to three different plugins:
This error is coming from the Swatchly plugin you are using:
Error: Call to undefined method WC_Product_Course::get_variation_attributes()
This error is coming from a plugin with the folder name “sfwd-lms” – it looks like it might be LearnDash, but that is hard to confirm just based on the file path:
Error: Class ‘LD_REST_Groups_Leaders_Controller_V1’ not found
The following error originates from WP-Admin in one instance, and the WooCommerce plugin in another instance:
CRITICAL require(): Failed opening required
What I would recommend in this case, is temporarily disabling LearnDash and Swatchly and see if you still have the same errors and issues. For the failed opening required error, the stack trace does mention Plesk so it would be worth reaching out to your host to see if they can shed any light on what may be the cause of that particular error.
Wow. Is this really you’re way or support? Telling an online academy to simply shut down learndash courses? Hahaha! You’re crazy. I can’t just turn my business down and hope we find everything while we wait for another order to fail! I’ll switch to google plugings, how about that?
Hey there!
Apologies for not being clear in my previous reply, I did not highlight enough that switching plugin off would be temporary to test if this is where the issue is – if you did determine the issue is with LearnDash, the next step would be to reach out to them. If the issue was not LearnDash, we would continue helping you investigate. Our goal is not to shut your site or courses down.
You can also try the testing on a staging site, which wouldn’t disrupt your live site. This specific testing is conflict testing, which you can find more in depth instructions for here: https://woocommerce.com/document/how-to-test-for-conflicts/
Let us know if you have any other questions.
No this is just you and the team point the finger to others.
The issue is not the other plugins. There was 1(!!!) order not coming trough, some do, dome don’t. That had nothing to do with learndash or swatchly. Again, sugesting to switch thingd off will never help, if you took the time to really do read the issue, you’d know that some other orders DID come trough. If i turn the plugin down, there is nothing to test here. Same as a staging site, that won’t solve or show anything since some times YOUR plugin works, sometimes it do’t. Fix that and help or just don’t even response to topics if all you want to do is point fingers to others and wish customers ‘good luck’I’m sorry you find the conflict test technique frustrating. It is common practice in the step-by-step process of troubleshooting WordPress issues. Often it takes a number of stepps before we can identify the cause of a problem.
I’ve run through your site and extracted a detailed Google analytics tag analysis, which seems to indicate that all events are tracking correctly. Your global site tag, G-3GT***etc is reporting as an invalid or missing account ID. However, I am obviously not in a position to either make a purchase, or track the data on the analytics dashboard side of the equation.
If this is a question of a single order on March 1 not displaying in your analytics, it may be because of the browser privacy settings used by that customer. A customer can reject tracking and use tools to prevent it.
If this is happening on a more regular basis, could you clarify what percentage of orders do not display in your Google Analytics? Can you match add to cart events with these missing orders?
Viewing 12 replies - 1 through 12 (of 12 total)
- The topic ‘Not all orders come trough’ is closed to new replies.
