Not all images displaying in newsletter

  • Resolved Sharon Brookes

    (@bhretreats)


    1 year, 3 months ago

    1. Customers have reported that some of the images within my MailPoet newsletter are not displaying, just an image icon showing instead. This seems to change when they re-open the mail then different images don’t load, just the icon. I have tested this by sending the newsletter to my personal Gmail and I have experienced the same issues. NB customers have a variety of different mail providers. I have also tested sending newsletters with different content (less images) and it also happens. Is there a fix?
    2. Also, a customers stated that the MailPoet Newsletter went to her spam folder, when my emails to this customer normally don’t do this (I have DNS records sorted for my email). Is there additional DNS code that I need for Mailpoet newsletters?
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