not all emails being sent

  • We use WooCommerce with the mailgun plugin.

    Normally, each time a new order is generated an email is being sent to the customer and to the shop email address (which is set in WordPress -> Settings -> General -> Email Address.

    But sometimes (rarely) mailgun doesn’t send the email to the shop. It does always send the email to the customers.

    We use the HTTP API and the tests are always ok. I can’t recreate the issue.

    In the mailgun logs (https://mailgun.com/app/logs/) I only see the accept and delivery calls for the customer emails. The ones for the shop are missing. Normally I also would see an accept and delivery log for the shop email too.

    So I think in those problematic cases the plugin doesn’t even try to place the call.

    Can you help with this?

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