Not all customers are listed

  • Resolved esprit90

    (@esprit90)


    8 years ago

    I get only 8 customers in the list, while a seach in the orders gives me a list of 30.
    Can it be that only registered users are listed?

    If so, How can I include the non-registered users?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Kokomo

    (@kokomoweb)

    Hi Esprit,

    You probably didn’t setup the order statuses in the settings (see screenshot below). Please go in woocommerce /?settings /?products /?product customer list and select the type of orders that you want to display. By default I think it only shows completed orders.

    https://ps.w.org/wc-product-customer-list/assets/screenshot-2.jpg?rev=1507846

    Let me know if that works for you.

    Thierry

    Thread Starter esprit90

    (@esprit90)

    Hello Thierry,

    Well, before ‘complainging’ I checked all settings.
    I have Processing and Completed selected.
    That was the default setting.

    My theory about ‘guest’ customers is not correct. I found (at least) 1 that has an account, but does not show in the list.

    I hope you have some bright idea about this….

    Plugin Author Kokomo

    (@kokomoweb)

    Esprit,

    very strange, this is the first time I hear about this. Do you think it would be possible to give me temporary access to your backend so I can take a look? If so, please send me your credentials using this form:

    https://www.kokomoweb.com/en/contact

    Thank-you

    Plugin Author Kokomo

    (@kokomoweb)

    Note to whoever also gets this issue, this is a compatibility issue with WPML and will soon be fixed.

    Plugin Author Kokomo

    (@kokomoweb)

    Fixed in 2.3.7

Viewing 5 replies - 1 through 5 (of 5 total)
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