Not all comments are exported

  • Hello
    I just found out that some comments are not exported from the order.

    I use a plugin for the sagepay gateway. During payment the system generates some comments that inform me with the transaction ID. These are added as comments to the order. I cannot see them in the export data. The only thing I can see is that these notes are in darker color than the ones I see exporded.

    Thanks in advance

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter gchron

    (@gchron)

    I just found out that comments and from other payment methods like paypal are also not exported
    Thansactions like:
    PDT payment completed
    and
    Order status changed from Pending payment to Processing.

    They are also not exported. Also they are in darker color too.

    Thanks

    Plugin Author algol.plus

    (@algolplus)

    hi

    We don’t export system messages left by Woocommerce.

    Can you edit file /classes/class-wc-order-export-data-extractor.php ?

    Find
    if ( $note->comment_author !== ‘WooCommerce’ /*&& ! get_comment_meta( $note->comment_ID, ‘is_customer_note’, true )*/ ) {

    Replace with
    if ( true ) {

    thanks, Alex

    Thread Starter gchron

    (@gchron)

    Thank you very much the code worked perfectly.

    I know that this update is not upgrade safe. Can I fix it from a theme perspective as when you update the plugin this will not work.

    Plugin Author algol.plus

    (@algolplus)

    you’re welcome.

    I’ll add checkbox “Export all comments” in next version

    Plugin Author algol.plus

    (@algolplus)

    hi

    Could you submit the ticket here ? I’ll provide beta for tests.

    thanks, Alex

Viewing 5 replies - 1 through 5 (of 5 total)
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