not adding to cart after update

  • Resolved developingnow

    (@developingnow)


    2 years, 5 months ago

    I have updated the plugin today on my site as above. The site uses product add ons and was working perfectly until todays update and now if anyone selects a add on then the product will not add to basket.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author EDGARROJAS

    (@edgarrojas)

    Hello!

    Your site is not adding the product because it is throwing this error message:

    Sorry, Babyzen YoYo Newborn Nest & Frame Setup 0-6 Months could not be added to cart due to a validation error. Please try refreshing the product page and try again.

    Unfortunately, that message doesn’t say much about the issue so please try the following:

    1.- Disable all the other plugins and try again just to see if this is caused by a compatibility issue.
    2.- Check your PHP error log to see what it says about the issue (your hosting/server support can help you get it if you don’t know how to get this file)
    3.- Contact theme support and ask them about a way to display more information about the issue instead of the generic error message (maybe there is a setting that displays the full error message).

    Regards!

Viewing 1 replies (of 1 total)
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