‘Not Acceptable’ error

  • Resolved chessguy1

    (@chessguy1)


    1 year ago

    Hi gang. Hoping for some help here w/ my payment processing.

    I am using WP Simple Pay Lite and integrating with Stripe.

    Anytime a payment is submitted, it does not go through, and the user sees the following message:

    “Not Acceptable!
    An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.”

    Can anyone help me figure out what this means, and what to do about it please? Thank you!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Adam Lea

    (@adamjlea)

    Hello @chessguy1,

    I’m sorry for the issue that you are having.

    ModSecurity?is an open source firewall solution that some web hosts automatically enable on their servers. Some configurations of ModSecurity can accidentally block valid requests to your server which can in turn cause WP Simple Pay to not function correctly.

    ModSecurity may block a common request: returning from an off-site Stripe Checkout page. It is important that ModSecurity does not block requests from any of?Stripe’s fully qualified domain names:

    • api.stripe.com
    • checkout.stripe.com
    • files.stripe.com
    • js.stripe.com
    • m.stripe.com
    • m.stripe.network
    • q.stripe.com

    Your web host can add these domains to the ModSecurity safelist to ensure your users see their?Payment Success page?after a Stripe Checkout payment.

    Kind regards,

    Plugin Contributor Adam Lea

    (@adamjlea)

    Hello again, @chessguy1

    Since it’s been a few days and you haven’t followed up, I’m going to assume that I solved your issue and you’re good. If you need further assistance please let me know and I’ll be happy to help.

    Kind regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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