• Resolved devxtreme1

    (@devxtreme1)


    yesterday i installed this plugin after that they corrupt lot of files and my wordpress backend not work well. url is https://www.mitsafe.com
    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @devxtreme1

    I am sorry about the issue you are experiencing and I am happy to assist you with this.
    Are you able to access your wp dashboard?
    After visiting your website I’ve noticed the following error message:

    Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include.
    This includes make eliminates the revolution slider libraries, and make it not work.

    To fix it you can:
    1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true.
    2. Find the double jquery.js include and remove it.

    Have you enabled the minify option in W3 Total Cache?
    You should try to manually remove W3 Total Cache:

    1. Check .htaccess File (make backup)
    W3TC will create many directives in .htaccess file to control the caching behavior. Each section will start and end with comments like “#BEGIN W3TC Page Cache core” and “#END W3TC Page Cache core”.
    Ensure that no residual entries are left over in your .htaccess file after deleting the plugin.
    2. Delete wp-content files and folders
    – cache folder
    – w3tc-config folder
    – object-cache.php (if exists)
    – advanced-cache.php (if exists)
    – dbcache.php (if exists)
    – upgrade folder
    – delete the w3-total-cache in wp-content/plugins/
    3. Delete Cached Files from CDN (if using CDN)
    Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled the minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
    Please let us know if this helps!

    Thank you!

Viewing 1 replies (of 1 total)
  • The topic ‘not able to use backnd of my websites’ is closed to new replies.