Not able to share on Facebook

  • Resolved paigebraddock

    (@paigebraddock)


    4 years, 11 months ago

    I am unable to share the blog post on the Facebook page I manage. It keeps giving me an error message that I opted out of the platform

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author socialdude

    (@socialdude)

    It works fine for us. It sounds like it’s due to your personal account issues on facebook. Others (like us) don’t have this issue.

    I have this problem too—it just started a couple days ago. “Error. User opted out of platform: The action attempted is disallowed, because the user has opted out of Facebook platform.”

    I am logged in to Facebook, and I’ve checked the settings on my page but don’t see anything that would prevent sharing.

    Also, I AM able to use the Share buttons on my phone with no problem. The error shows up only when I’m using my laptop.

    Plugin Contributor socialtech

    (@socialtech)

    @mjongsma Does it happen in other browsers too? Do you have the possibility of checking on a different device?

    What is your website’s URL?

    Well, the problem seems to have resolved itself! I don’t know what changed, but I am now able to share again from https://www.thelansingjournal.com/news

    I wish I had a solution to share, but I don’t know what the cause or the resolution was. @paigebraddock, maybe logging out and quitting Facebook, then login back in, would clear up the issue for you.

    Plugin Author socialdude

    (@socialdude)

    Thank you @mjongsma for posting an update about this!

Viewing 5 replies - 1 through 5 (of 5 total)
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