Hello multiwayinfotech,
Thank you for contacting us and apologies for not getting back sooner.
I completely understand how inconvenient it is when things don’t work as they should.
We will need your help by doing the following procedures for us to deliver accurate information and solutions.
1. Check for plugin conflict. Disable 3rd party plugins one by one until you identify the culprit
2. Please make sure you are utilizing the most recent plugin version.
3. Could you please check if you are using a caching plugin?
Also, could you try these steps:
Clear out any browser, WordPress, server, database, and CDN caches you have.
Retest using a private or incognito browser.
Flush DNS https://blog.hubspot.com/website/flush-dns`
4. If the problem continues, would you kindly give us your wp-admin logins and screen recording or a screenshot to replicate the issue you are reporting.
5. As part of debugging process, could you please confirm if you authorize us to make changes to the website? For example deactivating and activating plugins.
Let us know how it goes. We are here for you.
Best,
Niel, Input WP Support Team