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Resolved Salih K
(@salihkulangara)

5 years, 7 months ago

In one of my site I am using this plugin, The theme I am using is Divi the latest version(Version: 3.22.1) and latest version of PopUp Maker plugin, recently I noticed that pop ups that have large content(that make the pop up larger than the viewport), then I am not able to scroll the pop up to see it completely. I have tried everything possible, also tried this article https://docs.wppopupmaker.com/article/278-why-is-my-popup-not-scrolling-properly-background-scrolling#solution_1. When I rollback the plugin to version 1.6.6, then it works again. Is there any fix for this. I have tested with completely disabling other plugins also.

Viewing 3 replies - 1 through 3 (of 3 total)

Plugin Author Daniel Iser
(@danieliser)

5 years, 7 months ago

@salihkulangara – Does it let you scroll but keeps jumping to the top? If so we recently found that the fixed header options in divi were causing the issue. They are aware of it, but no fix yet available.

That said there were no real differences in v1.6.6 – 1.8 except for admin interfaces that I’m aware of, it would have to be CSS or JS related, and the changes between those versions would be minimal at best except for a few Safari related fixed position fixes.

Hope that helps. If your issue is resolved please take a moment to rate and review the plugin or support.

If you still need help please message us directly at https://wppopupmaker.com/support/ and reference this topic url.
Thread Starter Salih K
(@salihkulangara)

5 years, 7 months ago
Exactly the same issue. When I disabled the Fixed Navigation Bar option from the Divi options, the issue is fixed(But I need it to be enabled). So, you mean to say the issue should be fixed from their end, right?
- This reply was modified 5 years, 7 months ago by Salih K.
Plugin Author Daniel Iser
(@danieliser)

5 years, 7 months ago

@salihkulangara – From what we have found and our other users found yes. Several other reporters mentioned that Divi was aware of and working on it.

That said it never was an issue before, it has only been since a recent update that this started occuring, since you went back to a version of our plugin that is over 2 years old, that wouldn’t really qualify as recent, so I can’t attest to why that might work and the new one not.

But if its as I described initially, then something is hijacking the scrollbar, our code wouldn’t have that affect, and our HTML/CSS/JS is pretty much all written with prefixes so that we don’t conflict with other peoples code in general best practices.

Hope that helps.

Viewing 3 replies - 1 through 3 (of 3 total)

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