Not able to save assistant + chat window placement

  • Resolved Charlie312cz

    (@charlie312cz)


    4 months, 2 weeks ago

    Hi all,

    the plugin seems very capable, but I am experiencing 2 problems:

    1. Can’t save assistant’s settings – after pressing Add New Assistant button the page reloads with the confirmation message but nothing gets actually saved.
    2. Chat window – although I am using the provided shortcode for embedded chat, there is 1:5 chance the chat will actually be embedded in the page and not floating in the corner. Sometimes it works, but mostly not – the embedded chat window visibly “blinks”, disappears and relocates itself to the corner.

    Any help would be very appreciated. Thanks in advance!

Viewing 16 replies (of 16 total)
  • Plugin Author kognetiks

    (@kognetiks)

    Hello everyone,

    It came to my attention that this might be an issue with Firefox.

    I just deployed a fix in Version 2.1.8 that seems to have resolved this problem.

    Let me know if this continues to be a challenge.

    Thank you for your patience.

    Thank you for using the Kognetiks Chatbot for WordPress

    Respectfully,

    Stephen

Viewing 16 replies (of 16 total)
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