Not able to process the payment

Hi there @mehrajshah ??

The error that you mention is likely coming from a payment gateway other than WooCommerce Payments since the error is related to PayPal.

In order for us to get a better idea of your setup, could you please share a copy of your site’s System Status with us? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WordPress address (URL): https://www.xploreug-learning.com
Site address (URL): https://www.xploreug-learning.com
WC Version: 5.8.0
REST API Version: ? 5.8.0
WC Blocks Version: ? 5.9.1
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.7.2
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: ? 40 MB - We recommend setting memory to at least 64MB. See: Increasing memory allocated to PHP
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.24
PHP Post Max Size: 1 GB
PHP Time Limit: -1
PHP Max Input Vars: 2000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.31-MariaDB-log-cll-lve
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.8.0
WC Database Prefix: wpy1_
Total Database Size: 21.77MB
Database Data Size: 21.11MB
Database Index Size: 0.66MB
wpy1_woocommerce_sessions: Data: 0.20MB + Index: 0.01MB + Engine MyISAM
wpy1_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy1_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_actionscheduler_actions: Data: 0.04MB + Index: 0.04MB + Engine MyISAM
wpy1_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy1_actionscheduler_logs: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wpy1_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy1_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy1_learnpress_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_learnpress_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_learnpress_question_answermeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_learnpress_question_answers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_learnpress_quiz_questions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_learnpress_review_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_learnpress_sections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_learnpress_section_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_learnpress_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_learnpress_user_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_learnpress_user_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_learnpress_user_item_results: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_litespeed_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_litespeed_url_file: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_loginizer_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpy1_momo_trx: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_options: Data: 3.04MB + Index: 0.07MB + Engine MyISAM
wpy1_postmeta: Data: 10.64MB + Index: 0.22MB + Engine MyISAM
wpy1_posts: Data: 7.05MB + Index: 0.09MB + Engine MyISAM
wpy1_rtec_registrations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy1_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy1_term_relationships: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy1_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_tutor_earnings: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_tutor_quiz_attempts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_tutor_quiz_attempt_answers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_tutor_quiz_questions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_tutor_quiz_question_answers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_tutor_withdraws: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_usermeta: Data: 0.07MB + Index: 0.05MB + Engine MyISAM
wpy1_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy1_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpy1_wc_admin_note_actions: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpy1_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy1_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy1_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy1_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy1_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpy1_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpy1_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 193
courses: 14
custom_css: 1
elementor_library: 5
nav_menu_item: 20
page: 32
post: 16
product: 15
revision: 631
shop_order: 10
topics: 2
tribe_events: 7
tribe_organizer: 3
tribe_venue: 5
tribe-ea-record: 1
tutor_enrolled: 15
wp_block: 1
wpforms: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (12) ###

Edubin Core: by ThePixelcurve – 8.9.22
Elementor: by Elementor.com – 3.4.6
LiteSpeed Cache: by LiteSpeed Technologies – 4.4.3
Loco Translate: by Tim Whitlock – 2.5.5
Loginizer: by Softaculous – 1.6.7
One Click Demo Import: by OCDI – 3.0.2
The Events Calendar: by The Events Calendar – 5.10.0
Tutor LMS: by Themeum – 1.9.11
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.3
WooCommerce PayPal Payments: by WooCommerce – 1.6.1
WooCommerce: by Automattic – 5.8.0
WPForms Lite: by WPForms – 1.7.0

### Inactive Plugins (2) ###

WooCommerce Payments: by Automattic – 3.2.2 (update to version 3.2.3 is available)
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #9 - /lp-courses/
Cart: #4914 - /cart/
Checkout: #4915 - /checkout/
My account: #4916 - /my-account/
Terms and conditions: #2902 - /faqs/

### Theme ###

Name: Edubin
Version: 6.9.22
Author URL: https://thepixelcurve.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: –

### WooCommerce PayPal Payments ###

Onboarded: Yes
Shop country code: UG
PayPal card processing available in country: No
Pay Later messaging available in country: No
Vault enabled: Yes

### Action Scheduler ###

Complete: 150
Oldest: 2021-10-03 09:05:25 +0000
Newest: 2021-11-02 08:44:29 +0000

Pending: 5
Oldest: 2021-11-03 00:50:39 +0000
Newest: 2021-11-08 18:28:09 +0000

### Status report information ###

Generated at: 2021-11-02 08:46:21 +00:00

Thanks for sharing that with us @mehrajshah ??

I don’t see anything odd in the report, however, this will require a closer look. Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
?
Please include a link to this forum thread, so that we can keep track of what’s already been done.
?
We will be able to help you further there.