NOt able to get this to work

  • Resolved jls2505

    (@jls2505)


    7 years, 3 months ago

    Very frustrating, this does not work. Have bought the plugin and it has no direct instructions for following how to upload a video. Why would you not have instructions?

    So I have guessed by going into video manager
    I inserted the name I want to call the gallery
    I added a video – which showed up at the bottom but does not appear on my page.

    I sent you screen shots by email ….

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author totalsoft

    (@totalsoft)

    Hello Dear @jls2505.

    Thank you for contacting with us and for saying us about Your problem. We checked our code for upload the videos and found that youtu.be/video_source type of link doesn’t uploaded into the gallery. Please try to upload video with other link type. Or please wait for our update. We will include that type of uploading link into the gallery.

    Thank You.

    When will be the update available. I am experiencing the same problem.

    Plugin Author totalsoft

    (@totalsoft)

    Dear @juaguelin.

    New update is available. Please delete your version and install plugin again. And try to upload videos again.

    Thank You.

    Thank You for your kind answer. The installed version is 1.2.8 and the system says that is correctly updated. Should I reload it?

    Plugin Author totalsoft

    (@totalsoft)

    Yes please. Remove it, and install again. And when you will open the admin page please reload the page again with Ctrl + F5.

    Thank You.

Viewing 5 replies - 1 through 5 (of 5 total)
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