Not able to fetch license key

Hi @sourfew,

Could you share more details of what happens on your production site, preferably with screenshots? This will help us locate the actual error.

Best

I have registered an account and I can see that my domain is correct and I have a license key but I’am not able to connect and retrieve the key.

I also tried troubleshoot mode and only activated Uncanny Automator but still the same issue. My dev site is working fine that one is on the latest WordPress.

Uncanny version 6.1

WordPress 6.4.3

Screenshot

I get some errors in the debug log and the table wp_uap_options are never created.

I also noted the tables for UAP is not removed when deleting the plugin.

ON DUPLICATE KEY UPDATE option_value = VALUES(option_value) made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include_once(‘/plugins/uncanny-automator/uncanny-automator.php’), Uncanny_Automator\Automator_Load::get_instance, Uncanny_Automator\Automator_Load->__construct, Uncanny_Automator\Automator_Load->load_automator, Uncanny_Automator\Automator_Load->initialize_automator_db, Uncanny_Automator\Automator_DB::activation, Uncanny_Automator\Automator_DB::create_tables, automator_update_option
[06-Dec-2024 07:49:39 UTC] WordPress database error Table ‘prodcms.wp_uap_options’ doesn’t exist for query SELECT option_value FROM wp_uap_options WHERE option_name = ‘uap_database_views_version’ LIMIT 1 made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include_once(‘/plugins/uncanny-automator/uncanny-automator.php’), Uncanny_Automator\Automator_Load::get_instance, Uncanny_Automator\Automator_Load->__construct, Uncanny_Automator\Automator_Load->load_automator, Uncanny_Automator\Automator_Load->initialize_automator_db, automator_get_option
[06-Dec-2024 07:49:39 UTC] WordPress database error Table ‘prodcms.wp_uap_options’ doesn’t exist for query INSERT INTO wp_uap_options (option_name, option_value, autoload)
VALUES (‘uap_database_views_version’, ‘4.15’, ‘yes’)
ON DUPLICATE KEY UPDATE option_value = VALUES(option_value), autoload = VALUES(autoload) made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include_once(‘/plugins/uncanny-automator/uncanny-automator.php’), Uncanny_Automator\Automator_Load::get_instance, Uncanny_Automator\Automator_Load->__construct, Uncanny_Automator\Automator_Load->load_automator, Uncanny_Automator\Automator_Load->initialize_automator_db, Uncanny_Automator\Automator_DB->automator_generate_views, Uncanny_Automator\Automator_DB::create_views, automator_update_option
[06-Dec-2024 07:49:39 UTC] WordPress database error Table ‘prodcms.wp_uap_options’ doesn’t exist for query INSERT INTO wp_uap_options (option_name, option_value, autoload)
VALUES (‘uap_database_views_version_type’, ‘string’, ‘no’)
ON DUPLICATE KEY UPDATE option_value = VALUES(option_value) made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include_once(‘/plugins/uncanny-automator/uncanny-automator.php’), Uncanny_Automator\Automator_Load::get_instance, Uncanny_Automator\Automator_Load->__construct, Uncanny_Automator\Automator_Load->load_automator, Uncanny_Automator\Automator_Load->initialize_automator_db, Uncanny_Automator\Automator_DB->automator_generate_views, Uncanny_Automator\Automator_DB::create_views, automator_update_option
[06-Dec-2024 07:49:39 UTC] WordPress database error Table ‘prodcms.wp_uap_options’ doesn’t exist for query SELECT option_value FROM wp_uap_options WHERE option_name = ‘automtor_multiple_triggers_restore_failed_logs’ LIMIT 1 made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include_once(‘/plugins/uncanny-automator/uncanny-automator.php’), Uncanny_Automator\Automator_Load::get_instance, Uncanny_Automator\Automator_Load->__construct, Uncanny_Automator\Automator_Load->load_logs_multiple_trigger_status_restore, Uncanny_Automator\Services\Multiple_Triggers_Restore_Failed_Logs->restore_once, Uncanny_Automator\Services\Multiple_Triggers_Restore_Failed_Logs->has_restored, automator_get_option
[06-Dec-2024 07:49:39 UTC] WordPress database error Table ‘prodcms.wp_uap_options’ doesn’t exist for query INSERT INTO wp_uap_options (option_name, option_value, autoload)
VALUES (‘automtor_multiple_triggers_restore_failed_logs’, ‘1733471379’, ‘yes’)
ON DUPLICATE KEY UPDATE option_value = VALUES(option_value), autoload = VALUES(autoload) made by require(‘wp-blog-header.php’), require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include_once(‘/plugins/uncanny-automator/uncanny-automator.php’), Uncanny_Automator\Automator_Load::get_instance, Uncanny_Automator\Automator_Load->__construct, Uncanny_Automator\Automator_Load->load_logs_multiple_trigger_status_restore, Uncanny_Automator\Services\Multiple_Triggers_Restore_Failed_Logs->restore_once, automator_add_option
[06-Dec-2024 07:49:39 UTC] WordPress database error Table ‘prodcms.wp_uap_options’ doesn’t exist for query INSERT INTO wp_uap_options (option_name, option_value, autoload)
VALUES (‘automtor_multiple_triggers_restore_failed_logs_type’, ‘integer’, ‘no’)

Upgraded to latest WP and now it works.