Not able to create new web story

  • I have already created 44 web stories in past two months, however from last 2 days when I click on “Create New Story”, it only show loading page and does not proceed further. So not able to create new web story. I tried deactivating all other plugging, but not working.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello there, we’re happy to help. There could be many reasons why the editor is stuck on loading, so could you share some additional details?

    1. What browser and browser version are you using?
    2. Could you check for any browser console errors in the browser dev tools and send us a screenshot, using a screenshot sharing service such as Jumpshare or Imgur?
    Thread Starter zafar2023

    (@zafar2023)

    I am using Chrome browser with Version 118.0.5993.118 (Official Build) (64-bit). It is showing error in Console as shown in the image shared. Your help in this matter will be appreciated. Thank you.

    “Uncaught TypeError: webStories.initializeStoryEditor is not a function
    at HTMLDocument. (post-new.php?post_type=web-story:2260:15) “

    • This reply was modified 1 year, 4 months ago by zafar2023.

    Can you please share using a screenshot-sharing service such as?Jumpshare?or?Imgur?

    It is showing error in Console as shown in the image shared.?

    Plugin Author Pascal Birchler

    (@swissspidy)

    Hi there, just checking in to see whether you are still running into this issue? The error message you shared sounds like there’s really some theme or plugin interfering with Web Stories. Try temporarily switching to a different theme in addition to disabling all other plugins.

Viewing 4 replies - 1 through 4 (of 4 total)
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