Not able to connect with the V2 update

  • Resolved konokostore

    (@konokostore)


    4 years, 7 months ago

    When I try to do the setup I have two issues.

    1. The instagram account of my store is not reflected on the options (IG account and Facebook account are correctly linked, even on Business Manager)
    2. At the end I got the message Oops, something went wrong and not able to finish the process.

    This update is horrible and I’m not te only one having issues with it.

    Please help us.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Thanks for reaching out. Happy to help you with this!

    First, I want to sincerely apologize for the connection issue with the Facebook for WooCommerce plugin. We have identified that there is an issue and are taking it seriously, actively investigating with the Facebook team and providing them all the information they need to troubleshoot this further.

    At this time, we do not have an estimated time for this fix. You can rest assured that this is our top priority and we will work alongside Facebook to get this cleared up as quickly as possible.

    Thanks,
    Marcus

    Hey @konokostore,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Tamara ??

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Not able to connect with the V2 update’ is closed to new replies.

Tags