Not a valid template & Add Gallery button not working

  • Resolved tizz

    (@tizz)


    7 years ago

    Just moved the site to a new server. I didn’t change URL, same host and same domain. Everything works, except for NextGen.
    Problem: two of the album pages don’t work (https://www.bluesreviews.it/gallerie/ and https://www.bluesreviews.it/gallerie/sunflower-river-blues-gospel-festival-clarksdale/), while other albums and galleries are OK. The error is “Not a valid template”. Those two albums have the same settings as those that work. I don’t use custom templates.
    But, what’s worse is that it’s not possible insert galleries via the Add Gallery button in the editor, either in an old page or a new one. By clicking on it, my 404 page opens instead of NextGen options (https://funkyimg.com/i/2yYMN.jpg).

    I tried to:

    – disable all plugins and activate WP default theme
    – disable only W3 Total Cache, empty the W3TC cache multiple times
    – deactivate / reactivate the W3TC Minify
    – use the NextGen reset tool
    – delete the NextGen image cache
    – reload NextGen files from a new current package
    – deactivate / reactivate NextGen Plus
    – update the permalink several times

    Server features:

    Sistema Operativo : Linux (64 Bit)
    Server : Apache
    Utilizzo memoria : 25.05 MByte
    Versione MYSQL : 10.1.24-MariaDB-cll-lve
    Modalità SQL : NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION
    Versione PHP : 5.6.32
    PHP Safe Mode : Off
    PHP Allow URL fopen : On
    Limite memoria PHP : 512
    Dimensione massima di caricamento PHP : 128M
    Massima dimensione POST PHP : 128M
    PCRE Backtracking Limit : 4194304
    Tempo massimo di esecuzione script PHP : 600s
    Supporto EXIF PHP : Si (V1.4 )
    Supporto IPTC PHP : Si
    Supporto XML PHP : Si

    Libreria grafica

    GD Version : bundled (2.1.0 compatible)
    FreeType Support : Si
    FreeType Linkage : with freetype
    T1Lib Support : No
    GIF Read Support : Si
    GIF Create Support : Si
    JPEG Support : Si
    PNG Support : Si
    WBMP Support : Si
    XPM Support : Si
    XBM Support : Si
    WebP Support : No
    JIS-mapped Japanese Font Support : No

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Imagely

    (@imagely)

    @tizz – Please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

    Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

    Thanks!

    – Cais.

    Thread Starter tizz

    (@tizz)

    Hi Cais, as for the two album pages missing visualization (the “not a valid template” issue), for now I solved by replacing the non-working code (ie the usual code previously obtained with the green button) with an old type shortcode created manually, more simple and with a direct call to the album ID:

    [ngg_images album_ids=”2″ display_type=”photocrati-nextgen_basic_compact_album” gallery_display_type=”photocrati-nextgen_basic_thumbnails” thumbnail_width=”217″ thumbnail_height=”144″ override_thumbnail_settings=”1″ thumbnail_crop=”1″]

    So I’m going to open a bug report just for the “Attach NextGen Gallery to Post” button not opening the plugin options but a “page not found”, as if it was an URL problem (but I did not change the URLs).

    Thanks

    • This reply was modified 7 years ago by tizz.
    Plugin Contributor Imagely

    (@imagely)

    @tizz – Thanks! We can continue in the Bug Report for the time being.

    – Cais.

    Thread Starter tizz

    (@tizz)

    Sorry, I answer here because I can’t login from the Imagely report bug. I’ve asked for new passwords several times but every time I can’t get in. I’ve tried both here and here but no way. So I logged in with the gmail account but there is the notice “You do not have any tickets in current view”, probably because it’s another account.
    Anyway, I wanted to say that somehow I’ve solved, it was the .htaccess. I had to remove some codes and redirects and now the ATP button seems to work, even if I find it strange because on the other server I’ve never had such problems with the same .htaccess.
    Thanks for the attention.

    • This reply was modified 7 years ago by tizz.
    Plugin Contributor Imagely

    (@imagely)

    @tizz – Thanks for the updates, I’ll have a look at your “helpdesk” account later as well.

    – Cais.

Viewing 5 replies - 1 through 5 (of 5 total)
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