Not a valid JSON response when uploading audio

  • Apologies but I’m new to WordPress and not overly technical. I am setting up a website and things were generally going ok until I tried uploading an audio file (less than 32Mb) and every time I tried I get the “The response is not a valid JSON response” message.

    I have deactivated all of the plug-ins (I saw that suggested somewhere else in the forum) but that didn’t work so any help would be greatly appreciated.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Here are a few things you could try to troubleshoot the issue:

    1. Check your WordPress version and ensure that it’s up to date. If not, update it to the latest version.
    2. Check your server’s error logs to see if there are any clues as to what might be causing the issue. Your web host or system administrator should be able to help you with this.
    3. Try increasing the PHP memory limit on your server. You can do this by editing the php.ini file or by adding the following line to your .htaccess file: “php_value memory_limit 256M”.
    4. Try disabling any security plugins or firewalls that may be blocking the upload.
    5. Try uploading the audio file using a different browser or device to see if the issue persists.
    Thread Starter alanbaybut

    (@alanbaybut)

    Thanks Paul. I have the latest version and I’ve done 4 and 5 without success. The website is for a hospital radio station and I am trying to upload recordings of shows in MP3 format so they can be listened to directly from the website.

    The odd thing is I can upload MP3 music tracks without a problem, but not the shows. They are large files so I tried reducing the bit rate so they came under the 32Mb file limit I seem to have, but still didn’t work. I then tried trimming the length of the show in case it was the compression that was causing the problem and still no joy.

    I am using the WordPress audio player, do you think a plpug-in might get around the problem?

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Not a valid JSON response when uploading audio’ is closed to new replies.