Not a useful form because of the automated email recipient setup

  • Drizle

    (@drizle)


    6 years ago

    I found this form very easy to use, but one of the biggest problems for our company is that the form is automatically set to send to the site admin. In many businesses, the site admin is not the person who deals with customer service or website inquiries. This just puts added burden on the site admin to review and forward the form submission.

    As later noted by Guido:
    There is a workaround to change the email recipient in the short code

    However, that is not intuitive, and it is not built into the program as most other contact/form plugins have done. So my review remains at three stars.

    • This topic was modified 6 years ago by Drizle.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Guido

    (@guido07111975)

    @drizle thanks for your review.. I really appreciate it.

    I don’t understand the reason for adding a zero star review just because a plugin isn’t suited for a business website. Unless the developer claims this.

    And what you say is not true, you can set your own email address in each shortcode. Using an attribute. This will overrule the email address set in Settings > General.

    Thread Starter Drizle

    (@drizle)

    I didn’t give it a zero star. I gave it a one star. And I didn’t say it wasn’t appropriate for a business site. I said it wasn’t appropriate for a business of size because the site admin often isn’t the same person who handles website inquiries or customer service. I regret that I didn’t see the short code workaround before deleting your plugin from my website. I might have tried that. You should probably make that suggestion at the top where you actually say: “By default form submissions will be send to your site’s admin email address (set in Settings > General). It’s also possible to send a confirmation email to sender.”

    Plugin Author Guido

    (@guido07111975)

    Sorry, you’re absolutely right, guess it felt like a zero star review ??

    But thanks for your reply and explanation.

    Guido

Viewing 3 replies - 1 through 3 (of 3 total)
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