Non-virtual downloadable products
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I’m trying to set up a site selling products that have both physical and downloadable components (like a physical book and its digital form).
I’ve created a new product type called ‘Book’ for my products.
In the Edit Product page, I’m ticking Downloadable but not Virtual. However, when I purchase these products, after payment, the order is immediately marked as completed. This is incorrect, since I need to ship the physical item as well.
I’ve read in the documentation that an order should be completed only when both Virtual and Downloadable are ticked. That seems not to be the case in my example. Any insight please?
Thanks,
Spyros
Viewing 7 replies - 1 through 7 (of 7 total)
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Hey @snathana –
You are correct that products should only be auto-completing if they’re marked as virtual + downloadable. It’s possible you have a plugin installed that would cause this functionality like Order Status Control: https://woocommerce.com/products/woocommerce-order-status-control/
Would you mind copying and pasting your System Status Report into this thread so that I can check for any red flags there? You can find this by going to WooCommerce > Status > System Status > Get System Report in your WP-Admin dashboard.
Thanks!
Hi @laceyrod , and thanks for the help.
Pasting as requested:
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Thanks for sharing. I don’t see any plugins installed that were designed for this functionality, so it’s likely this behavior is being caused by a conflict. I would recommend testing by taking the following steps:
– Temporarily switch to one of our default themes, such as Storefront, to ensure that this isn’t a theme compatibility issue. Once you switch themes, place a test order. Does everything function as expected?
– If not and we can rule out the theme compatibility issue, we also recommend deactivating all plugins except for WooCommerce to see if this resolves the issue at that point. If it does, then you would need to activate each plugin, one at a time, to see if you can find the conflicting extension/plugin.
I would recommend backing up the site before testing or testing on a staging site if possible.
Hope this helps!
Thanks for the reply @laceyrod ! I will give your suggestions a try and leave a comment here with the results.
Cheers,
SpyrosHi, I did a simple test by changing the Product Type to Simple Product, and it worked as designed. So it appears to be a compatibility issue with the custom product type I’m using.
Is there something I can do on my end to enable the above behaviour for my custom product type as well? Feel free to give me a technical reply if you’d like, I know my way around plugins (although I’m not an expert in PHP).
Thanks again for the assistance,
SpyrosHi there Spyros,
Glad to hear you were able to narrow down what was causing that issue! Yes, if it works as expected with a Simple Product, then it sounds like it would be related to your Custom product type.
I see you are using the
Custom Post Type UI: by WebDevStudiosplugin, which I’m guessing you are using to add that custom post/product type. It might be worth reaching out to their team to ask if they have a way of setting it so the post type is compatible with the “Virtual” setting.Otherwise, I see there is a
woocommerce_order_item_needs_processingfilter available in WooCommerce:
https://github.com/woocommerce/woocommerce/blob/0f134ca6a20c8132be490b22ad8d1dc245d81cc0/includes/class-wc-order.php#L1532You might be able to use that filter to set whether the order requires processing. We have a guide for working with filters here:
https://docs.woocommerce.com/document/introduction-to-hooks-actions-and-filters/I hope that helps!
Cheers @kellymetal , thanks for the tips! I will give your suggestions a try.
I’m marking this as resolved, as apparently it’s a third-party issue.
Thanks,
Spyros
Viewing 7 replies - 1 through 7 (of 7 total)
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