Non-Synced Items Post to Square as uncategorized

Hi @dootie-fresh!

Thank you for reaching out.

I have synced my square items and categories, however if I make a woocommerce (non-synced) item. this item does not appear to pass the category and shows as uncategorized on Square.

I understand when you create a new product on WooCommerce, the category is not syncing, and it is showing as uncategorized in Square, correct?

If correct, when editing the product, kindly check if, in the?Product categories?section, the uncategorized category of the product is not checked or ranked as the first option (check the image below).

Image link: https://i.ibb.co/jhtj15y/sfdnsf.png

If it is, kindly uncheck it and change the position of the uncategorized category. You can change it by going to Products > Categories, drag and drop the category using the icon, as shown below:

Image link: https://i.ibb.co/YNqXb4w/nasfn.png

Once you do this, try manually syncing the product and check if the issue persists.

You can check more on manually syncing products here: https://woo.com/document/woocommerce-square/sync-settings/#section-14

If this is not the case, or the issue persists, kindly enable logging in WooCommerce > Settings > Square. Once you do this, try syncing the product again and then share the square logs you find in WooCommerce > Status > Logs.

We will be looking forward to your response!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.