non responsive in mobile

Hi there @louiserj,

Thanks for reaching out!

MailPoet newsletters should be responsive.

Can you please send us a copy of the details from MailPoet > Help > System Info?

I’m looking forward to hearing from you!

Hi there @louiserj,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

@treibalen & @guicmazeredo

I apologise for the lack of response from me. I have been away for a well-deserved break in the Northern Territory Australian outback, with no internet. I am now back and reading through my emails. I will revisit the problem and send you the relative information as soon as I can. Again, please accept my apologies for the lack of response. In Integrity and Truth Louise LouiseReiss-James.com Itiscosmic.com

I have the information you requested - 

name: [email protected]
email: [email protected]
PHP version: 7.4.33
MailPoet Free version: 4.23.0
MailPoet Premium version: N/A
MailPoet Premium/MSS key: c39087540b878a83**
WordPress version: 6.3
Database version: 5.7.39-42-log
Web server: Apache
Server OS: Linux gsgp1008.siteground.asia 3.12.18-clouder0 #3 SMP PREEMPT Wed May 25 12:13:20 EEST 2022 x86_64
WP info: WP_MEMORY_LIMIT: 256M - WP_MAX_MEMORY_LIMIT: 768M - WP_DEBUG: - WordPress language: en_US
PHP info: PHP max_execution_time: 120 - PHP memory_limit: 768M - PHP upload_max_filesize: 256M - PHP post_max_size: 256M
Multisite environment?: No
Current Theme: Astra (version 4.0.2)
Active Plugin names: cleantalk-spam-protect/cleantalk.php, elementor-pro/elementor-pro.php, elementor/elementor.php, jetpack/jetpack.php, mailpoet/mailpoet.php, sg-cachepress/sg-cachepress.php, sg-security/sg-security.php, variation-swatches-woo/variation-swatches-woo.php, woocommerce-gateway-stripe/woocommerce-gateway-stripe.php, woocommerce/woocommerce.php, wordpress-starter/siteground-wizard.php
Sending Method: MailPoet
Sending Frequency: 25 emails every 5 minutes
MailPoet sending info: Send all site's emails with: current sending method - Task Scheduler method: Action Scheduler - Cron ping URL: https://louisereiss-james.com?mailpoet_router&endpoint=cron_daemon&action=ping - Default FROM address: [email protected] - Default Reply-To address: [email protected] - Bounce Email Address: [email protected]
Total number of subscribers: 51
Plugin installed at: 2023-03-04 07:48:05
Installed via WooCommerce onboarding wizard: false


I also have an image from the email on my mobile - iPhone XR vs what it should look like, https://www.dropbox.com/scl/fo/18kvzdwq3hlwke65mkemt/h?rlkey=pijvq63i9v965lg0cbyupky1j&dl=0

I could not get the image to load any other way except via a DropBox Link

I have reattempted to create a welcome email, and all my tests show unresponsive blocks.
I will add the images to a new Dropbox link for you to view. My issue is that the writing overlaps the image in mobile view, and you cannot read the writing.

i am also finding that the side image of the template is now creating a separate ‘box’ image that elongates the newsletter instead of appearing next to the paragraph I have written.

dropbox link – https://www.dropbox.com/scl/fo/mrlwvzqr1lmqd1nd5tp5e/h?rlkey=a91svfxzl74ge8s65g0xp24dv&dl=0

The first drop box link seems to have not been saved in my previous contact to you. Please find it here https://www.dropbox.com/scl/fo/18kvzdwq3hlwke65mkemt/h?rlkey=pijvq63i9v965lg0cbyupky1j&dl=0

• This reply was modified 1 year, 3 months ago by itiscosmic. Reason: information not showing in previous email