Non-latin categories invisible

  • Resolved Oleg

    (@submedia)


    2 years, 4 months ago

    Hi there.

    After some update not now but a few months ago, some categories that are in Greek language not exist in All categories dropdown on the Stock Central page.

    For example, there was category name “Κοπτικ? Τροχο? – Φρεζ?κια” in mentioned dropdown and currently in the latest plugin version 1.9.20.2 it doesn’t exist.

    Please have a look.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi Oleg, @submedia

    Our team has tested it locally, both with Polylang and with WPML, and the dropdowns are shown correctly.

    Unfortunately, if you are using Polylang (as you say in the other posts), we cannot go any further, because we do not officially support Polylang, only WPML.

    I apologize for the inconvenience this may have caused.

    Best regards,
    Iryna

    Thread Starter Oleg

    (@submedia)

    Dear Iryna,

    I tried to deactivate all the wordpress plugins to eliminate compatibility issues but nothing some categories not go for dropdown.

    Anything I can do to help you to locate the issue?

    Best regards,
    Oleg

    Hi Oleg, @submedia

    Please, note that only those that have been assigned to products appear in the category dropdown.

    So, I’d kindly ask you to check if the products are assigned properly to the categories.

    Hope this helps.

    Best regards,
    Iryna

    Thread Starter Oleg

    (@submedia)

    Iryna,

    The products are properly assign to problematic categories and these categories not empty.

    Please note that products from these categories are availabale in the list on Stock Central page but categories not appear in the dropdown.

    Kind regards,
    Oleg

    Hi Oleg, @submedia

    I’m sorry to hear that it doesn’t work.

    Please, open a private ticket and leave there your site credentials, so our team will try to figure out the cause.

    You can follow this link to open a private ticket.

    Best regards,
    Iryna

    • This reply was modified 2 years, 4 months ago by Iryna.
Viewing 5 replies - 1 through 5 (of 5 total)
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