Non-interactive Hits

The non-interactive event is not set for this plugin, so I assume it defaults to true (meaning there is an interaction).

Hi Ronald! Thank you for getting back to me.

Just to help clarify, Google says “However, when this value is set to true, the type of event hit is not considered an interaction hit.” in this documentation here: https://support.google.com/analytics/answer/1033068#NonInteractionEvents. I know it’s a little confusing! ??

If the non-interactive hit is set as “true” then it does not count as an interactive event which would explain why the bounce rates I’m seeing are higher now that I use this plugin. This means that if someone lands on a page, fills out a form and leaves, it will still be counted as a bounce because the non-interactive event data being sent is either blank or true by default.

Are there any settings for this with your plugin or will there be plans to address this issue in the future? I’d like to be able to set non-interactive hits as “false” using your plugin if possible.

Thank you for your time!

• This reply was modified 6 years ago by dannanelli.

So you would like an option to set non-interactive hits to true, is that correct?

Hi Ronald,

Thanks again for your reply. I would like to be able to choose to set non-interactive hits as either “true” or “false”.

I think many of your users would find this feature very useful. Typically, if someone visits a single web page and takes an action (such as filling out a form or clicking on a phone number to call), it is still counted as a bounce in Google Analytics because they only visited one page and then left.

I personally would not call that a bounce since the individual did complete a conversion.

Having the feature that I requested above in your plugin would allow your plugin users to decide whether or not an action taken on a single page visit would count as a bounce in Google Analytics.

I added interactive hits in version 2.3.8. If this has helped you, please leave a rating.

Wow, that is great news! Thank you for taking the time to add this feature. I will update the plugin and check it out. ??

Just a quick question on the new functionality, which button in this screenshot sends the non-interactive hit as “true” and which button sends it as “false”?

Screenshot: https://goo.gl/edTbWo

Thanks again!!!

You’ll want to Turn On Interactive Hits for the setting to be set to false. Looks like I screwed up the ordering.

I’ll fix in a later version with a wording update.

Ronald,

Thank you. I believe you have it right then. So when I “turn on interactive hits” the setting is on “false”?

I believe Google has made it confusing for everyone because they use the term “non-interactive hits” instead of “interactive hits”.

Here is the way Google has it set up right now:
Non-Interactive Hit = False (counts as an interactive hit)
Non-Interactive Hit = True (does not count as an interactive hit)

Does this help at all?