non funziona

Hello @hellsbrigade,

You’ve installed the plugin, but it seems you’re facing issues with the abandoned cart recovery emails. I’d like to clarify that giving a one-star rating to a free plugin without first reaching out to our support team is not the typical course of action we expect from our users. We’re here to help resolve any issues you may encounter.

It’s essential to understand that various factors, including your hosting provider, website settings, and the combination of plugins and themes, can potentially lead to conflicts with plugins. Before leaving a negative review, we encourage you to start a support thread and contact us. This way, we can assist you in resolving the problem you’re experiencing.

We kindly request you to reconsider your one-star review for our free plugin, which has been beneficial to many users by offering abandoned cart recovery solutions.

Il fatto di lasciare una recensione negativa è dovuta al fatto che ho scritto al supporto e non ho ricevuto mai risposta e proprio per quello ho lasciato la recensione e come volevasi dimostrare alla recensione negativa avete risposto subito quindi non modificherò la recensione fino al momento in cui riceverò risposta dal supporto il fatto che il plugin sia gratuito non indica che debba dare problemi o funzionare per tutti semplicemente perché altri non riscontrano il problema.<font _mstmutation=”1″></font>

Hello @hellsbrigade,

We strive to provide prompt assistance to our users on our support portal within WP.org. I took a moment to review your profile before responding, and unfortunately, I didn’t come across any support threads initiated from the account you’re currently using.

If you’ve indeed reached out to us via WP.org or through our support portal, we would greatly appreciate it if you could share the ticket ID or any other relevant information. This will allow us to locate your inquiry and provide a timely response on the same platform where you contacted us.

il fatto che mettiate in dubbio la mia affermazione sulla richiesta di supporto mi lascia molto perplesso logicamente non fornirò mai la mia email privata su un forum pubblico sarebbe stato più semplice contattarmi e chiedermi il problema quale fosse stato.

Hello @hellsbrigade,

I apologize for any misunderstanding. Please be assured that I’m not requesting your email or questioning anything. My aim is simply to assist you effectively.

To provide the best support possible, I kindly ask if you could share the ticket ID you received when opening a support thread on our support portal. This information will enable me to locate your specific support request and provide you with the assistance you need. Alternatively, if you’ve contacted our plugin support on www.remarpro.com, which is a public forum, sharing the support thread link would also be helpful.

Your privacy and security are important to us, and we are not requesting any private details or personal information. Thank you for your understanding, and I’m here to help you to the best of my abilities.