Non-existent support

  • The plugin seems easy enough to manage. My issue is with support. I have logged 2 support tickets, but I haven’t received a response.
    I am locked out of 2 of my websites now, I cannot develop, and have to wait for these guys to decide one day that they will give me the support I paid for.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support jarnovos

    (@jarnovos)

    Hi @websitesquadron,

    We respond to all support inquiries within a single working day, so if you haven’t received a response from us within this timeframe; we most-likely didn’t receive your message.

    Please send a message directly to support(at)really-simple-ssl.com (or use the form on https://really-simple-ssl.com/support/) and mention this thread, so we know that it refers to this post.

    Kind regards, Jarno

    Plugin Support jarnovos

    (@jarnovos)

    Hi @websitesquadron,

    I just checked and it looks like I had actually already responded to your message, approximately 5 minutes ago.

    Kind regards, Jarno

    Thread Starter Website Squadron

    (@websitesquadron)

    Thank you @jarnovos. Your swift response and resolution to my problem has restored my faith in the plugin.

    I am happy once again.

    Plugin Support jarnovos

    (@jarnovos)

    Hi @websitesquadron,

    Thank you for your kind words; glad to hear that everything is fine once more ??

    Kind regards, Jarno

Viewing 4 replies - 1 through 4 (of 4 total)
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