Non-existent support

  • TotsBabyShop

    (@faydesigns)


    7 years ago

    I purchased the Pro version of this gallery. All was working fine until the last update and then it stopped working. I posted several tickets in the support forums and, after several days, when I got no reply, I contacted their main office – still no reply.

    Don’t waste your money on this plugin. Once they take your money they don’t want you to bother them. The only support you will receive is from other customers. You will receive none from a3rev.

Viewing 1 replies (of 1 total)
  • Plugin Author Steve Truman

    (@a3rev)

    Hello @faydesigns,

    1,000 apologies – We released Premium Version 2.5.0 on the 06/11/2017 and the bug fix for your issue in version 2.5.1 at about the same time you posted your review. As I explained on the support forum we have been very focused on testing all 107 pieces of WordPress software that we maintain for compatibility with WordPress 4.9 and putting out upgrades where required.

    This focus on making sure all of our software is WordPress 4.9 compatible during the last 2 weeks has seen us ‘dropped the ball’ in regards to monitoring and attending to customers needs on the support forum. It was our mistake not to communicate with you about the issue. What we did and it was wrong was find and fix the issue – without communicating to you, acknowledging your bug report and updating you about the progress of the fix. We are sorry for the anguish this has caused you.

    We did have all completed the day that WP 4.9 was released, and are now able to devote more time to customer support.

    Please be assured that in the future we will ensure that you receive our usual fast, friendly and helpful support in double fast time.

    Regards
    Steve

Viewing 1 replies (of 1 total)
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