Non-existant support. HTTPS problems.

  • Installed: Easy Media Gallery Pro 1.5.1.5

    I’ve purchased the pro version and have reached out to support three times over several weeks with absolutely no response. Two big bugs:

    1) Under HTTPS, the reference to the plugin’s CSS is is wrong causing the screen to display a horizontal gallery in a vertical layout. I’ve sent the author the code I used to fix it but no response.
    2) Under HTTPS, videos played through YouTube do not work. I’m not sure how to fix this one.

    I’ve waited patiently for bug fixes (and there have been 3 updates to the plugin since I purchased it) but no fix for my specific issues.

    With the utter lack of support and no communication or acknowledgement, I’m not even going to bother to use this plugin even if the author does fix the issues. It’s impossible to put faith into something that basically has zero support.

    My advice is to stay clear of this plugin unless the reviews in this forum change drastically for the better.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Line 159 – easy-media-gallery-pro.php

    You have to override the conditional thats screwing everything up. The remove the str_replace and just use the constant WP_PLUGIN_URL in place of the str_replace function

    …that was fun to find out while taking a website live…

    #########################

    if ( !defined( ‘EMGDEF_PLUGIN_URL’ )) {

    define( ‘EMGDEF_PLUGIN_URL’, WP_PLUGIN_URL . ‘/’ . EMGDEF_PLUGIN_NAME . ‘/’ );

    // if (is_ssl()) {

    // define( ‘EMGDEF_PLUGIN_URL’, str_replace(‘http’, ‘https’, WP_PLUGIN_URL) . ‘/’ . EMGDEF_PLUGIN_NAME . ‘/’ );

    // } else {

    // define( ‘EMGDEF_PLUGIN_URL’, WP_PLUGIN_URL . ‘/’ . EMGDEF_PLUGIN_NAME . ‘/’ );

    // }

    }

    carricdesign

    (@carricdesign)

    I have had a similar problem re:support, even though I have purchased the paid version. Not cool.

Viewing 2 replies - 1 through 2 (of 2 total)
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