Non-Administrators Can’t Access Dashboard

  • Resolved Nethers Web Design

    (@timnethersgmailcom)


    1 year, 12 months ago

    We recently deployed the Houzez theme which bundled ‘Template Library and Redux Framework’ as a required plugin. We found that when the ‘Template Library and Redux Framework’ plugin is enabled, our users cannot access the WordPress Dashboard, seeing a message, “You are not authorized for this page,” unless they are an Administrator. We also tried to make a custom role and that received the same message.

    We don’t prefer to give our bloggers Admin access. Can you fix this?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Kev Provance

    (@kprovance)

    This is an issue you will need to contact the theme author with. We are unable to support users of themes as we do not have access to the theme, and also premium theme support is not permitted in these forums per WordPress guidelines. If the theme author determines the issue is Redux (it sounds like a malformed URL or incorrect permission, I don’t know as, again, I do not have access to the theme), then they’ll need to be the ones to file an issue with us via our issue tracker and we’ll work with them to solve the issue.

    Good luck.

    Thread Starter Nethers Web Design

    (@timnethersgmailcom)

    Thanks, I have let the theme author know.

    Hi Nethers Web Design, has this issue been resolved yet? I have the same situation as you.

    Thread Starter Nethers Web Design

    (@timnethersgmailcom)

    I had to contact the Theme developer who gave me an edit for one of the config files. I will have to make that edit anytime the theme is updated until the issue is patched.

    Nethers Web Design?Please show me how to do it. i don’t prefer to give our bloggers Admin access. I live in Vietnam. sorry for the late reply

    Thread Starter Nethers Web Design

    (@timnethersgmailcom)

    It has been resolved. Please go to Theme Options >> General >> Disable this option: Block users admin access.

    I already made it. Nethers Web Design Thanks a lot. If you have a chance to come to Vietnam, let me offer you a beer. once again thank you ??

Viewing 7 replies - 1 through 7 (of 7 total)
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