No WPML, no docs, no support?

  • Resolved chtoller

    (@chtoller)


    4 years, 8 months ago

    Hi there,

    I’m using the free version of Ninja Beaver Add-ons on a client’s page.
    E.g. I was using the InfoBox module on the home page.

    As I have to provide the page in German and English, I installed WPML and had to find out that while all the strings in any default BeaverBuilder module is offered for translation, the strings from the InfoBox module are missing.

    I can translate them by opening the english home page in BeaverBuilder and modifying the contents, but as soon as I touch the WPML translation editor to the other strings, the InfoBox is back to German. Huge waste of time…

    Question: Does your plugin (free or commercial) support WPML including the use of the translation editor?
    Do you support other translation plugins?

    Of course I tried to look at your documentation at https://www.ninjabeaveraddon.com/documentation/, but there just a little picture, no documentation whatsoever. Is that intentional?

    The support form on https://www.ninjabeaveraddon.com/support/ is also empty, just a shortcode is shown.

    That makes me wonder if you are still in business…

    Thanks,

    Christian

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author NJBA Team

    (@njba)

    Hi @chtoller
    We are looking for a WPML issue.
    Documentation and support links are now working properly.

    • This reply was modified 4 years, 8 months ago by NJBA Team.
    Thread Starter chtoller

    (@chtoller)

    Fact is that the NIBA modules do not work with the WPML “Translation Editor” at this moment.

    It is possible to translate them, by disabling the WPML Translation editor for all pages that contain NIBA modules and then translating those pages using BeaverBuilder or the standard WordPress editor.

    Of course this takes away one of the main advantages of WPML and requires to repeat any design change on all translations.

    My solution is to remove NIBA modules from any project that requires multiple languages and WPML.

    And by the way, it’s no good that it took two weeks to get a response that you’ll start looking into the issue.
    Of course I’m using the free version and I’m thankful that you provide it and answer to questions at all.
    But for a paid project this kind of response causes issues, at least my customer was not willing to wait for two weeks to proceed.

    Well, there’s a workaround at least, so I was able to move forward…

    Plugin Author NJBA Team

    (@njba)

    Now plugin fully Compatible with WPML with the new version release.

Viewing 3 replies - 1 through 3 (of 3 total)
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