NO WPForm button after installation

Hi @womensgrid,

Thanks for reaching out!

When you get a chance, please share the details from WPForms > Tools > System Info (screenshot). With this, we will be able to provide some information about the issue.

Please know that some plugins can modify the left menu. From what you described, I believe you’re using a plugin like that, and because of this, WPForms is not appearing on the left menu.

Thanks!

Hi Ralden

Thanks so much for your reply.

And I now see on going back to the plugin page that I have this message (which didn’t show at the time of trying to install, but maybe triggered when I next logged in?)

Quote:
Your site is running an insecure version of PHP that is no longer supported. Please contact your web hosting provider to update your PHP version or switch to a recommended WordPress hosting company.

Note: The WPForms plugin is disabled on your site until you fix the issue. Read more for additional information.

So obviously I need to contact my hosting service asap! (They have a high rating and specialise in wordpress hosting, so very, very strange. What am I paying my money for?!!!)

When and if they sort this out, I will try again to install WPForm.

And will let you know if this solves the problem.

Thanks

Just to say that I had to do the php upgrade myself, which I was not confident to do.

Then I got a message saying as I didn’t have the latest version of wordpess WPForms wouldn’t work.

So I did that, and as far as I can tell (have only done a small test) form it is working.

However in the latest version of wordpress it isn’t listed in the left had menu but appears within a box on the dashboard page.

I would like to add as someone with a slight visual impairment that I found the app relatively easy to use, as text is quite distinct, ie good contrast. Which is a relief as so many designs are now pale grey, thin indestinct fonts on pale grey backgrounds!

When and if I cant find the option to test a draft form, I will be able to launch my first form.

Thanks

• This reply was modified 1 year, 1 month ago by womensgrid.

Hi @womensgrid,

Great to hear that you were able to update PHP and WordPress versions on your site.

In case it helps, you can check our PHP version and WordPress version requirements in our guide here.

It looks like you’ve marked this post as resolved. If you’d like more help with using WPForms Lite, please feel free to reach out.

Thanks!

Thanks yes, I used your guide as I worked my way through the stages of updating my wp site.

And yes it is resolved in terms of my original question.

Have managed to set up a simple form just following on screen prompts, but will take the time to read up on other options.

Thanks

Hi @womensgrid,

Thanks for letting us know!

If you’d like more help with using WPForms Lite, please feel welcome to create a new post on our WPForms Lite support forum.

Thanks!