No way to set up

Hey @blacklodgebeer

Thanks for your feedback and sorry that you are having that inconvenience with the plugin.

There are a few of possible things that might be happening on your site:

• Plugin was not activated correctly (some assets are not loading). Really odd issue
• User role is not the Administrator.
• Using a Multilanguage plugin like (WPML) that us a subdirectory for different languages. Example: https://<URL>/es
• A plugin that is in conflict with the Pinterest plugin or changing capabilities of the users.

I will need to check your “System status” present on your “WooCommerce > Status” so we can discard possible issues.

Let me know so we can help you to fix the issue.

Best,
Christian

Here’s some info from the WooCommerce log

2022-09-13T18:21:10+00:00 CRITICAL Uncaught Error: Unsupported operand types in /var/www/html/wp-content/plugins/pinterest-for-woocommerce/src/TrackerSnapshot.php:88
Stack trace:
#0 /var/www/html/wp-content/plugins/pinterest-for-woocommerce/src/TrackerSnapshot.php(61): Automattic\WooCommerce\Pinterest\TrackerSnapshot::parse_settings()
#1 /var/www/html/wp-content/plugins/pinterest-for-woocommerce/src/TrackerSnapshot.php(43): Automattic\WooCommerce\Pinterest\TrackerSnapshot::include_snapshot_data(Array)
#2 /var/www/html/wp-includes/class-wp-hook.php(307): Automattic\WooCommerce\Pinterest\TrackerSnapshot::Automattic\WooCommerce\Pinterest\{closure}(Array)
#3 /var/www/html/wp-includes/plugin.php(191): WP_Hook->apply_filters(Array, Array)
#4 /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-tracker.php(181): apply_filters(‘woocommerce_tra…’, Array)
#5 /var/www/html/wp-content/plugins/woocommerce/includes/class-wc-tracker.php(65): WC_Tracker::get_tracking_data()
#6 /var/www/html/wp-includes/class-wp-hook.php(307): WC_Tracker::send_trac in /var/www/html/wp-content/plugins/pinterest-for-woocommerce/src/TrackerSnapshot.php on line 88

Hey @blacklodgebeer,

It might be related to a corrupted value on the table wp_options.

You can try the following:

1- Deactivate and uninstall the plugin
2- run the following query on your DB
DELETE FROM 'wp_options' WHERE 'option_name' IN ('pinterest_for_woocommerce', 'pinterest_for_woocommerce_data', 'pinterest_for_woocommerce_marketing_notifications_init_timestamp', 'pinterest_for_woocommerce_account_connection_timestamp')
replace the prefix “wp_” with the prefix of your DB
3- Install and activate again the plugin

Let me know if that fixes the problem. We also open a request to prevent that error.

Again thanks for your feedback.

Best,
Christian

• This reply was modified 2 years, 1 month ago by Christian.

That seems to have worked, thanks for your help.

Hey @blacklodgebeer

Happy to hear was fixed, and thank you for changing your review.

If you need more help don’t hesitate to open a new thread on the support threads.

Best,
Christian