No visitors only pageviews

  • Resolved Ikvindlezenleuk

    (@ikvindlezenleuk)


    1 year ago

    Hi, after updating yesterday to 1.3 (and the update after that today) I realized visitors are not being counted, only pageviews. I rollbacked to 1.2.2. and now visitors are being counted from the moment of the rollback. So now I have 1 visitor for today and 510 page views. This is in the ‘today” view. If I go to ‘this week’ view I can see that visitors have not been counted today and only a part of the visitors from yesterday.

    I cleared the cache on all pages but that didn’t help for the visitor count.

    The page I need help with: [log in to see the link]

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  • Plugin Author Danny van Kooten

    (@dvankooten)

    Hello @ikvindlezenleuk,

    This issue was addressed in version 1.3.1, so if after updating to that version it is still occurring it means that something is preventing your browser cache from being refreshed.

    I would check any caching or performance related plugins you have installed. Specifically, check if they are not removing query strings from URL’s as that breaks the cache busting capability in our and other plugins (and will lead to many more issues or head-scratching moments over time).

    Also please note that this fix does not retro-actively add the missing visitor counts, as it is the actual counting mechanism that was broken. But going forward, you should start seeing new visitors being counted again.

Viewing 1 replies (of 1 total)
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