No values for {reset_password_url}

  • Resolved agssl

    (@agssl)


    2 years, 10 months ago

    Hi,

    I try to rebuild the woocommerce new account mail and want to include a link to allow a user to set his password (like in the default mail). I use dynamic placeholders like {user_login} or {account_area_url} and they work fine, but I don’t get any output for placeholders like {reset_password_url} or {user_pass}.

    What am I doing wrong?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author ThemeHigh

    (@themehigh)

    Thank you for bringing this to our attention.

    Our development team is looking into it. We will get back to you as soon as possible.

    Thank you!

    Thread Starter agssl

    (@agssl)

    Great, thanks. I’ll wait for your reply.

    Plugin Author ThemeHigh

    (@themehigh)

    We have released a new version of our plugin in which this issue is fixed. Please update the plugin and use the placeholder {set_password_url} in the New account mail.

    We hope this helps.

    Thank you!

    Thread Starter agssl

    (@agssl)

    Hey,

    thanks for the update. Unfortunately it’s still not working. Neither with {set_password_url} nor with {reset_password_url}. The lines in then final mail are just empty.

    Here’s a screenshot of the mail editor
    screen-editor

    and here’s a second screenshot with the outcoming mail
    screen-mail

    Thanks in advance!

    Plugin Author ThemeHigh

    (@themehigh)

    Could you please confirm that you have updated the plugin to its latest version?

    Thank you!

    Thread Starter agssl

    (@agssl)

    Hi,

    yes I’m using 2.3.3. The behavior can be reproduced both in the local test environment and on a live server.

    Thanks!

    Plugin Author ThemeHigh

    (@themehigh)

    Your issue needs a detailed check. Can you please raise a ticket through our website? We hope our technical team will be able to help you.

    Thank you!

    Thread Starter agssl

    (@agssl)

    Hi,

    I’ve just opened a ticket.

    Thanks!

    Plugin Author ThemeHigh

    (@themehigh)

    We hope your issue is resolved.

    We are going to mark this thread as resolved.

    Thank you!

Viewing 9 replies - 1 through 9 (of 9 total)
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