No value in paid version! (ALSO BEWARE OF REFUND POLICY)

Hi there, @mwoodardaustin!

First off, I would like to thank you for taking the time to offer a review for Jetpack CRM. Without critical feedback such as this, we will be unable to continue to improve our product so that it will meet and exceed the needs of our valued customers. We appreciate the time and effort you have put forth regardless of the position you have taken.

I would like to offer some further clarification to help address the points you have offered today.

This CRM has what I would call one MAJOR flaw. There is no email integration in this CRM. In 2020 why would you build a CRM that does not integrate into email? They have a sketchy system that will allow you to send email campaigns out but basic communication with your clients via email is NOT available. Seems absurd to me. How many small businesses DON’T use email to communicate with leads? Why is there no way to have all of that communication in one place?

It is true that at the moment we do not have a feature or extension to effectively handle all aspects of email communication between Jetpack CRM contacts. However we do our best to make this clear wherever we can, and as this is one of our most highly sought-after requests we intend to develop an enhancement for this functionality as soon as possible.

As you can see from the following Coming Soon page, where we keep a list of product ideas and extension requests soon to become releases, the Email Inbox request is of top interest. I would highly recommend placing your vote to show your support for the feature and to continue to check back from time to time for further status updates.

– https://jetpackcrm.com/coming-soon/

ALSO…VERY IMPORTANT…
Buried deep in their knowledge base page is their refund policy. It’s NO WHERE on their pricing page that I could find. Basically, they give you 30 days to decide if you want your money back. Unfortunately for me, it took longer than that for us to integrate, build and decide we hated the CRM. Part of their scheme is to make you pre-pay for a whole year (no monthly choice offered) and then refuse you a refund if you don’t like it. READ THE OTHER REVIEWS HERE!!!

Please do note that our Refund Policy is stated in several locations on our primary website. First, within the Pricing page directly beneath the bundle options here:

– https://jetpackcrm.com/pricing/

And within the Terms and Conditions page here:

– https://jetpackcrm.com/terms-and-conditions/

A link to the above is also found in the footer Menu under the Fine Print section, no matter what page you visit on the primary site.

In addition to this, details on the Refund Policy are found in two locations within our knowledge base, when searching the term “Refund”:

– https://kb.jetpackcrm.com/knowledge-base/refunds-and-free-trials/
– https://kb.jetpackcrm.com/knowledge-base/yearly-subscriptions-refunds/

There is really little value in the free version…it’s basically just an address book. The value comes with the extensions…which is what they charge you for and the documentation for integration isn’t really that great.

We understand that you feel this way. Over 65% of our code is in the free core which over 5,000 users are using (with only a subset using with paid extensions). We would like to point out that there are many great features inclusive to Jetpack CRM core. For a comprehensive list, please do feel free to review the link provided below:

– https://kb.jetpackcrm.com/article-categories/jetpack-crm-core/

You can also find all information about our available extension upgrades to enhance core here:

– https://kb.jetpackcrm.com/article-categories/jetpack-crm-extensions/

And more in-depth details for developers here:

– https://kb.jetpackcrm.com/article-categories/developers/

If you have any further questions or concerns or would like to discuss our product(s) and/or policies further, we invite you to follow up with us directly from the support link provided below:

– https://kb.jetpackcrm.com/submit-a-ticket/

We are always more than happy to help in any way we can.

All the best,

• This reply was modified 4 years ago by dkmyta.