No user exists for this order

  • Resolved Independenteasel

    (@independenteasel)


    2 years, 4 months ago

    Since installing the pro version, I have had several orders show the message: No user exists for this order.” I have had some support tickets created for these orders and have been unable to login as the user to check the downloads in their account to see what went wrong. This didn’t occur before upgrading. Is this a fixable error?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Yiannis Christodoulou

    (@yiannistaos)

    Hi,

    Thanks for letting me know about this issue.
    Are guest orders? Or there are existing users for the orders?

    Let’s try something.
    Open the file: /login-as-user/includes/class-w357-login-as-user.php
    Find and comment the line 577

    // $user_caps['login_as_user'] = (user_can($user->ID, 'edit_user', $args[2]) && ($args[2] !== $user->ID));

    Save, upload the file and let me know if now you can see any message or the “Login as User” button now.

    Thank you.

    Regards,
    Yiannis

    Thread Starter Independenteasel

    (@independenteasel)

    Thanks for your quick reply! I followed your instructions and commented out that line correctly and uploaded it. It changed from a handful saying “No user exists for this order” to ALL of them saying that. So I undid the fix and reverted back to the original.

    Plugin Author Yiannis Christodoulou

    (@yiannistaos)

    Ok, thanks for letting me know.
    Can you provide me a screenshot of the order details?
    For example, see my screenshot here https://ibb.co/YTGVtZP
    The customer is selected. If there is not customer and it was a guest checkout, you cannot login as a user because the user of this order doesn’t exist.

    Thread Starter Independenteasel

    (@independenteasel)

    Okay, so it says guest checkout in that spot. Previously, when using the free version of your plugin, I never once saw the message “No user exists for this order” though. I wonder why that is? So, if this is the expected case for a guest checkout, then I guess nothing is broken. Thank you for your help!

    Plugin Author Yiannis Christodoulou

    (@yiannistaos)

    You’re very welcome ??
    Feel free to open a new ticket if you need any other help.

    Enjoy your day!

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘No user exists for this order’ is closed to new replies.