No user emails received, only test emails and sent emails

  • Resolved stephunique

    (@stephunique)


    3 months ago

    Hello

    I have an issue I wonder if you can help me with. I have a test website on a real live domain (ie not a staging site or local site) that I set up the free version of WP SMTP and configured it to my hosting provider’s email settings, including SSL encryption. They confirmed I have the right settings. However, I cannot receive any user emails, like registration verifications, password resets. This has been happening for 3 days. I used the “Check and Log Email” plugin to see if there are issues and I found that recently, these emails are logged as delivered, but they are not received by my test recipients. Earlier, they were not logged at all.

    I am however getting all test emails, password reset emails. and admin emails like when a new user tries to sign up (but can’t verify their registration since they don’t get the registration verification email) and when I try to reset my own password.

    The 2 culprits I can think of are:

    1. Invalid SSL on my site – I had an SSL that was apparently not truly working even though my hosting admin page says it was. This was fixed – I now have a truly working SSL but I still can’t receive emails.
    2. I have Buddypress installed and active and apparently Buddypress prevents emails being received and this is a known issue and is not work compatible with WP SMTP.

    The issue with these 2 theories is that even after adding the SSL, I still cannot receive emails, and I have another live test site that uses WP SMTP and Buddypress and 99% of the same plugins as the one on this test site, and that one works perfectly fine. I’ve even deleted that site to start a fresh site from scratch many times and each time it is fine. The only thing about this one that is not working that is different that I can think of is that this one is an old site (the website files are old, from 3 years ago, but I updated all the themes, plugins and WordPress itself) instead of deleting and starting new.

    It seems to still be the case even when I deactivate Buddypress and when I register via a non-Buddypress form.

    I have WordPress 6.6.1, WP SMTP 4.1.1, and Buddypress 14.0.0 and PHP 8.1.

    Thank you

Viewing 1 replies (of 1 total)
  • Plugin Support David

    (@dpinson)

    Hi there @stephunique,

    Thanks for reaching out! I believe you hit the nail on the head with BuddyPress. The issue you are seeing likely has to do with the way BuddyPress sends emails. Fortunately, there is a way around it.

    Check out this post on our blog. It walks through this issue and how to resolve it. Since you’re already connected to your mailer service, you can drop down to Step 4 and go from there. You’ll need to add a small code snippet to your site, but we explain how to do that and provide the code snippet.

    https://wpmailsmtp.com/buddypress-activation-email-notifications/

    I hope that helps! Have a great day!

Viewing 1 replies (of 1 total)
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