No updating

Hi,

If you log in to the dashboard they are being updated automatically? Or by hand?
Is your site getting a lot of visitors?

What is the update interval you’ve set it to? And are you getting any errors on the status page?

Regards

Hi Papin,

As soon as I log in they are updated automaticaly. Just a few visitors.

Here’s the email messagge I receive normally:
“Howdy! One or more plugins on your WordPress site at https://xxxxxxxxxxx have been updated by Companion Auto Update. No further action is needed on your part.
For more info on what is new visit your dashboard and check the changelog.
The following plugins have been updated:
– Cookiebot | GDPR Compliant Cookie Consent and Notice to version 2.0.3
– WP Security Audit Log to version 3.2.3.3”

Regarding update interval, I’ve left default setting (Twice Daily).

What do you mean by “status page”? The “Update log” page (see screenshot https://snag.gy/Da1U8q.jpg)?

Thanks!

Best regards

• This reply was modified 6 years, 2 months ago by Roberto Jobet.
• This reply was modified 6 years, 2 months ago by Jan Dembowski.

Hmm strange, if you’re recieving the emails it should also update just fine.

With status page I mean the page at Auto updater > Systeminfo > Status. Could you check if everything is correct there?

Hi,

Here’s the screenshot of the Status page (https://snag.gy/ExFGow.jpg).

Everything seems fine…

I thought that it could be something related to the hosting server, but I’ve installed the plugin in 2 servers with different providers, and in both it has the same behavior (updates only loginng into WP dashboard)…

What else could I check?

Thanks!

No major red flags so the status page is no help here..
Let’s see if this will help:

Have you tried changing the interval? Seems unlikely but this could work.

Before this plugin have you used any other plugins to handle (auto-)updating?

Do your servers run cPanel? There is a known issue with cPanel (and a fix).

• This reply was modified 6 years, 2 months ago by Papin Schipper.

Hi,

Haven’t tried yet to change interval… I will try.

No, I haven’t used other plugins on this same server. I have to say that I’ve used another autoupdating plugin (Easy Update Manager) in another server with exactly the same issue…

Yes, both servers run cPanel.

Let me know about cPanel issue, maybe it’s all about this…

Thanks!

Hi,

Regarding cPanel issue, are you talking about the “AUTOMATIC_UPDATER_DISABLED” in wp-config file?

By the way, there’s no “define( ‘AUTOMATIC_UPDATER_DISABLED’, true );” line in my wp-config file…

• This reply was modified 6 years, 2 months ago by Roberto Jobet.

That was the issue I meant yeah, hmm..

If you could try changing the interval to see if that works and let me know that’d be great.
In the meantime I’ll see what else I can find, this might take a while but I’ll keep you posted ??

I will try changing the interval and let you know…

Could this be related to a conflict with another installed plugin?

In all my sites I installed iThemes Security plugin and there’s a lot of restrictions set up by this plugin.

Do you know any issue with security plugins?

Thanks!

• This reply was modified 6 years, 2 months ago by Roberto Jobet.

Now that you mentioned it this might indeed be an issue. I’ll see what I can find about it.

Hi Papin,

I’ve found a setting in iThemes Security plugin that maybe could interfere with the auto-updating process:
“Disable PHP in Plugins”
“Disable PHP execution in the plugins directory. This blocks requests to PHP files inside plugin directories that can be exploited directly.”

What do you think?

Best regards

I doubt that would be it tbh, but if you could give it a try and let me know that’d be great ??

Hi, are you still having this issue?