No update on email sending issues

  • Resolved Gayatri

    (@the-muffin-top)


    8 months, 3 weeks ago

    There are no updates to any of the issues raised here about email sending by. I’ve posted earlier as well and tried getting email support but other than being told early in Feb that the issue was resolved, there’s no new information. If this is going to be a long-term issue, I need to start looking at alternatives. Would appreciate a response.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Gayatri

    (@the-muffin-top)

    Also wanted to add that everything was fine until the mandatory switch to a branded email address. Everything is set up correctly, and both MailPoet and my host have verified this. But before this, I was using a gmail ad and there were no problems. However, all of February, the mails are just stuck in ‘sending’. I can see many others are facing the same issues and a response would be great.

    Plugin Support Tseten a11n

    (@tibetanitech)

    I looked into your MailPoet account and can confirm that your sender domain is verified. Can you tell us more about the problem with screenshots to help us understand what is going on?

    Can you also please send us the following information:

    • A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
    • Copy and paste the information from MailPoet > Help > System Info.
    Thread Starter Gayatri

    (@the-muffin-top)

    I’m unable to attach screenshots here. I also got an email response today where I was asked to send the same screenshots. I’ve done that and the request number is 7791583 so maybe that can be cross-checked?

    The problem is that in the sending tab, I can see all the mails I’ve sent so far and the ones from February show zero mails sent. When I click ‘resume’, nothing happens.

    Plugin Support Tseten a11n

    (@tibetanitech)

    Hi Gayatri,

    I see that my colleague is already working with you on the ticket. We can continue our conversation there to avoid any confusion and duplicate information.

    I’ll make this forum topic as resolved and you can reply to that ticket for further assistance.

Viewing 4 replies - 1 through 4 (of 4 total)
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