No update emails sent

  • Resolved jcc123

    (@jcc123)


    4 years, 2 months ago

    Hi. When I add shipping information (without a status change) users used to receive an email with the update. Now suddenly this is not happening. Did you remove this with an update? Thanks!

    • This topic was modified 4 years, 2 months ago by jcc123.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Zorem

    (@zorem)

    Hi, the Completed status triggers the email, if you add tracking info and you do not mark the order as Shipped or partially shipped, the email will not be sent, AST is not sending the emails, the plguin adds the tracking info to the order Completed email, this is how it always worked.

    Thread Starter jcc123

    (@jcc123)

    That’s weird because it in the plugin code. I’m referring to this:

    woo-advanced-shipment-tracking/includes/emails/class-shipment-updated-tracking-email.php

    Plugin Author Zorem

    (@zorem)

    Hi, the Updates Tracking is a custom order status + email that you can enable in the settings and is meant for cases that the tracking info was changed to that order after it was shipped.

Viewing 3 replies - 1 through 3 (of 3 total)
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