No transaction data in GA

  • Resolved silverpaladin1

    (@silverpaladin1)


    6 years, 11 months ago

    I have a feeling you will just tell me that I have a custom theme and therefor your plugin will not work.

    Do you have any instructions on what I need to add to my custom theme to make this work? Your plugin used to function, now it does not.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Conversios

    (@tatvic)

    Hi,

    Thank you for contacting us!

    Yes, we’ll write the same regarding the custom theme because as we mentioned in the description & FAQs, we are not providing support for the child/custom theme.

    Reason:

    While your store has the child/custom theme, it overrides the standard Woocommerce pages/functionality & in order to find the exact culprit, we need to check test the theme function & code thoroughly from the backend of your store which takes a good amount of time. We are not able to test each & every site with the child/custom theme for the free version of our plugin.

    In order to get support for the child/custom, we have already the premium version in our stack.

    Hope you can understand the concern!

    Thanks & Regards,

    P.S: You can also contact us at analytics2(at)tatvic(dot)com for more information.

Viewing 1 replies (of 1 total)
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