No tracking table in the shipped (completed) order woocommerce email?

  • Resolved thesaintindiano

    (@thesaintindiano)


    3 years, 9 months ago

    Respected sir/madam,

    The advanced shipment tracking doesn’t add the tracking info widget to the Completed email. Please find attached a link to an email sent that doesn’t include an order tracking table. I have also set the Order Emails Display setting in the AST plugin to processing, shipped (completed).

    https://pasteboard.co/K6f3hjn.png

    Regards & Thanks
    Indiano

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Zorem

    (@zorem)

    Hi, see my recording

    Thread Starter thesaintindiano

    (@thesaintindiano)

    Hi @zorem,

    Thanks for the reply. I have the same setting as above. Do you think that kadence email customizer might be causing this issue of not sending the tracking table?

    Have a nice day.

    Regards & Thanks
    Indiano

    Thread Starter thesaintindiano

    (@thesaintindiano)

    Hi @zorem,

    Now track table is being sent with a woo commerce email but I’m unable to change the font size and weight of the track table using the customizer. It doesn’t let me update and throw errors.

    Please find the link below.
    https://pasteboard.co/K6I4lHz.png
    https://pasteboard.co/K6I4zpq.png

    Please let me know how could I solve this issue and have a nice day.

    Regards & Thanks
    Indiano

    Plugin Author Zorem

    (@zorem)

    try to check with the send test email in Kadence, It might be that Kadenbce preview in the customizer is not changing our text, the text should be the same text as the normal text in Kadence.

    Thread Starter thesaintindiano

    (@thesaintindiano)

    Hi @zorem,

    I checked the font size of the normal text is 14px for kadence email customizer but for the track table 12px.
    Where can I find the setting in the plugin file to change font size and weight if the customizer doesn’t work?

    Regards
    Indiano

    Plugin Author Zorem

    (@zorem)

    We do not apply CSS on the text size, the texts inherit the same style as in your email CSS. Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
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