No Tracking link for custom shpping provider

  • Resolved genuinerd

    (@genuinerd)


    4 years, 3 months ago

    Hi,

    I like this plug-in, and after using it for a while, it was reported that the links are not working.

    The symptom is the link function does not work on a custom shipping provider.

    Japan post was on the provider list, so Japan Post is working. But other providers are not working at all. This part was working fine earlier this year.

    order page
    No provider name and link even we set this info.

    setting
    The tracking link is set for the custom provider. This was working fine before.

    Please look into this problem and help us with the proper shipping process.

Viewing 1 replies (of 1 total)
  • Plugin Author Zorem

    (@zorem)

    1. you can suggest the other shipping providers you are using and we will add them to the predefined list.
    2. for the custom providers, use name in English since we do the match of the provider names-slug and it does not seem to work with Japanese.

    • This reply was modified 4 years, 3 months ago by Zorem.
    • This reply was modified 4 years, 3 months ago by Zorem.
    • This reply was modified 4 years, 3 months ago by Zorem.
Viewing 1 replies (of 1 total)
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